محمود ياسين

I am responsible for the day to day management of the Financial, budget, payroll and inventory systems.

1- Assist in customization of ERP reports working with DBAs and IT Security.

2- Support administration of ERP security and permissions for ERP users.

3- Identify and record systems issues in conjunction with ERP Systems Analyst.

4- Ensure ERP system meets business requirements and goals and fulfills user requirements.

5- Monitor and identify problems in any of ERP system everyday.

6- Write and maintain documents related to security design, implementation and practices
.
7- Record and print solutions to end users as necessary.

8- Audit routine security in all PeopleSoft environments to
ensure all users are appropriately provisioned for their work
function.

9- Analyze and resolve security and access problems related to delivered and customized PeopleSoft applications.

10- Working on SQL database

1- Escalate problems to Programmer, Supervisor, Specialist, Analyst and Manager.

2- Report unusual and recurring issues to Specialist, Programmer, Manager and Analyst.

3- Extend user support during office moves, computer conversions during hardware or software failures.

4-Support test of new or upgraded applications.

5- Reset user passwords and grace logins and grant access for documents.

6- Handle requests from multiple sources like email, telephone, voicemail and face to face.

7- Input requests into problem tracking database and assign Tier 2 group for resolution.

8- Present and explain computing support policies to Duquesne campus community.

9- Report on Help Desk service usage and suggest technologies to enhance Help Desk functioning.

Specialist of the back office application in general.
Specialist of FMIS application.
Specialist of HMIS application.
Specialist of CRM application
Specialist of IDMS Package application for industrial module.
Tester on IDMS application by using (IBM RATIONAL MANUAL TESTER) tool.
Working on IBM RATIONAL CLEAR CUEST.

Reference projects :
* Psychiatry Hospital (DR. Adel sadek) * From July 2010 to 2012 .
Install all the financial programs and migrate database
* Gap analysis for all financial programs
* trained staff on all financial programs
* implement all the financial programs
* The project now in going life phase
* Hospital Health insurance Suez (HIO ) * From January 2011 to 2012.
* trained staff on all financial programs
* implement all the financial programs
* The project now in going life phase
* Ganzoury Hospital
* Support trained staff on all financial programs
* Al nozha Hospital
* Support in gap analysis phase
* Manufacturer Shams * From march 2011 to April 2011
* implement all the financial programs
* The project now in going life phase

Completing time sheet showing employees arrival and departure times. — Handling the social insurance and labor office issues. — Keeping records of all employees documents concerning: social insurance, military status, labor office. — Updating and following up employees files in periodical basis concerning vacations balance, salaries deduction, legal affairs — Deals with all governmental authorities. — Handling all resignation & hiring procedures. — Preparing contracts, insurance forms, transfer letters and vacation balance for newly hire