Customer Advisor
Barclays Bank of Botswan
Total years of experience :15 years, 2 Months
Balancing of till
•Processing of foreign currency travellers cheques, Drafts, and Telegraphic Transfers
•Managing ATM
•Doing customers instructions: stop orders, FDR, transfers to other banks,
•Responsible for managing the vault and cash supplies on the till
•Own and manage customer queries and complains by taking ownership and resolving in a timely manner
•Deliver world class customer service practices and ensure adherence to Barclays Service Standards.
in managing staff issues
OPERATIONAL RIGOUR
•Achieve operational rigour excellence in all aspects of procedure and process undertaken to ensure satisfactory audit
•Ensure compliance with operational risk and rigour requirements (health and safety standards, security of premises.
•Comply with all relevant legislation (KYC, Banking Code, service standards fraud prevention and money laundering procedures
•Participate in system administration and adhere to the group IT security policies.
•Ensuring that mail is processed in accordance with schedule and maintaining registered mail records and incoming and out coming mail registers
•Performance in clerical function such as filing, typing, Data Capture and sorting mail.
•Maintains branch stock and initiates re-ordering in accordance with the inventory levels.
•Doing Business Operations Servicing Officer as well as Supervisory duties in the absence of staff members or when demand enquires has exposed me to different operational departments.