JULIET MONYO

• Provided real-time interpretation and customer support in high-volume call environments.
• Resolved customer inquiries related to billing, accounts, and service concerns
professionally.
• Maintained confidentiality and compliance with company policies and procedures.
• Documented customer interactions accurately while meeting KPI and quality standards.
• Demonstrated strong communication and active listening skills with diverse customers.

• Processed cash and card transactions accurately in a fast-paced hospitality environment.
• Assisted customers with orders, inquiries, and complaint resolution while maintaining
service standards.
• Supported daily administrative operations including scheduling, reporting, and inventory
tracking.
• Worked collaboratively with kitchen and front-line teams to ensure smooth operations.
• Maintained organized documentation and operational records.

• Managed customer accounts, payment follow-ups, and client documentation.
• Handled sensitive customer information with professionalism and confidentiality.
• Responded to client concerns and resolved issues effectively to maintain customer
satisfaction.
• Performed accurate data entry and generated reports for operational support.