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JULIET MONYO, Interpreter / Customer Service Representative

JULIET MONYO

Interpreter / Customer Service Representative·Teleperformance |UAE

United Arab Emirates

Bachelor's degree, (Arts

Work experience

Total years of experience: 2 years, 11 months

Interpreter / Customer Service Representative

January 2025 - June 2026

Teleperformance |UAE

Dubai, United Arab Emirates

January 2025 - June 2026

• Provided real-time interpretation and customer support in high-volume call environments.
• Resolved customer inquiries related to billing, accounts, and service concerns
professionally.
• Maintained confidentiality and compliance with company policies and procedures.
• Documented customer interactions accurately while meeting KPI and quality standards.
• Demonstrated strong communication and active listening skills with diverse customers.

Company industry:
Call Centers & Customer Care Outsourcing

Administrative Support Assistant (Customer Service & Cashier Duties)

December 2024 - October 2025

Jollibee

Sharjah, United Arab Emirates

December 2024 - October 2025

• Processed cash and card transactions accurately in a fast-paced hospitality environment.
• Assisted customers with orders, inquiries, and complaint resolution while maintaining
service standards.
• Supported daily administrative operations including scheduling, reporting, and inventory
tracking.
• Worked collaboratively with kitchen and front-line teams to ensure smooth operations.
• Maintained organized documentation and operational records.

Company industry:
Catering, Food Service, & Restaurant

Customer Service Representative

October 2022 - January 2024

Apex Debt Collection,

Nairobi, Kenya

October 2022 - January 2024

• Managed customer accounts, payment follow-ups, and client documentation.
• Handled sensitive customer information with professionalism and confidentiality.
• Responded to client concerns and resolved issues effectively to maintain customer
satisfaction.
• Performed accurate data entry and generated reports for operational support.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Maseno University

January 2017

January 2017

Bachelor's degree, (Arts

Kenya

St. Charles Lwanga High School

January 2012

January 2012

High school or equivalent, Standardization And Certification

Kenya

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate

Languages

English

Expert

Swahili

Beginner