محمد شعبان

I am serving as business analysis channel principal for Kuwait General Administration of Customs (KGAC) program, implemented by GCS, responsible for the IT business alignment, business technology integration and assisting full automation of KGAC.

1. The Program of operating, developing, modernizing and maintaining supporting services for the Kuwait General Administration of Customs, (KGAC). Kuwait
2. Shu'eba Terminal Operation and Automation Project. Kuwait
3. Administrative Affairs Platform for KGAC. Kuwait
4- Others Engagements.

Mr. Sha'ban demonstrates different strong capacities and was key active member in TFP program implemented by Nathan Associates, he was successfully sharing in establishing the Program Management Office (PMO) and was instrumental PMO member.
He successfully sharing in developing and reviewing strategies, overall policies, and master business work plan of the entire program and
its components, developing/reviewing periodical business work plans, reporting with progress and status reports, defining and deploying policies, procedures, standards and practices.
Sharing in budgeting and estimation activities for multiple projects included in the program.
Assisting in developing and following up the measures, targets, indicators and KPIs.
Eng. Sha’ban successfully developed set of IT strategic roadmap plans with estimated budgets for different agencies under Ministry of Industries and Foreign Trade (MIFT).
He successfully led the business and IT transformation projects for entities such Food Safety Agency Management Unit (FSA-MU) and GOEIC.
He was responsible for configuration management policies, IT quality, risk and compliance.

1. Trade Facilitation (TF) Program. Egypt
2. Risk Management of GOEIC (RMU) Project. Egypt
3. Food Safety Agency’s Content Management Solution. Egypt
4. Egyptian National Customs Information System (NCIS) Program. Egypt
5. National Risk Management Solution (IRM) Project. Egypt
6. National Customs Training Institute Development Project. Egypt

M. Sha’ban has excellent negotiation skills where he has successfully managed the change request (CR) of the FSA-MU CMS solution and achieved saving of 100% of the requested budget for Nathan Associates Inc.

M. Sha’ban has professional experience in IT strategic planning where he has successfully participated in designing and developing high level nation-wide IT strategic plan to achieve national customs control. Also successfully developed IT high level strategic plan for automated inspection system (AIS) with risk management for Cargo inspection for General Organization for Export and Import Control (GOEIC), and developed set of IT strategic roadmap plans for different governmental agencies under Ministry of Industries and Foreign Trade.

Successfully he participated in managing and implementing the change management of GOEIC for applying risk management to cargo inspection, developing IT high level strategic plan and founding the unit of risk management with necessary changes (Organizational change, strategy development, policies deployment, equipment, law/regulation changes, automation).

Eng. Sha’ban successfully demonstrated exemplary capacity and was outstanding in managing the project implementation and solution delivery of the US$ 10M+ Egyptian National Customs Information System (NCIS) enterprise IT business transformation project. He has been key PMO member representing IT business alignment (business technology management), project management, and stakeholder engagement. He has successfully managing contractors/service providers of Raya/Agility, aligning and guiding them to the right direction to achieve NCIS objectives.
“Mr. Sha'ban work on the NCIS Solution implementation project has been consistently of exemplary quality”, Alan Morley, Senior Customs and International Trade Advisor, Deloitte.
"Mr. Sha'ban is an excellent advisor to me personally with regards to the best way of dealing with the clients from the staff level all the way to the senior management level. His insight into the politics within Customs was very valuable allowing me to communicate better and advancing the project", Emmanuel Sigler, Crosscutting IT Manager, Deloitte.

Mr. Sha'ban had continuously engaging with Egyptian customs officials and all business units in understanding of business processes and IT Integration and data migration requirements, guiding the business in terms of technology direction, communicating needs, requirements and objectives.
“M. Sha’ban was demonstrating very strong technical capacities understanding, defining, and managing a very complex requirements and logic of the tariff directorate of Egypt where he oversaw and coordinated the development of an integrated tariff engine in the new system, an extremely complex programming challenge that, if not successful, would have rendered the entire platform unusable”, Alan Morley, Senior Customs and International Trade Advisor, Deloitte.

M. Sha’ban has excellent negotiation skills where he has successfully managed the change request (CR) of the integrated tariff module and achieved saving of 65% of the requested budget for Deloitte Consulting LLP.
• Assisted in managing the implementation of the US$ 10M NCIS for the Egyptian Customs Authority
• IT Business alignment/ partnership
• Client relationship management and Stakeholders expectations management.
• Cross-functional team leadership: ECA staff, Raya staff, ICS staff, USAID staff, and other stakeholder client staff and others stakeholders.
• Full administration of NCIS
• Monitoring the execution of the project and advice the management on complex issues objectively and confidently and providing alternative solutions.
• Managing very complex requirements, ensuring the correct implementation, and providing required technical consultation and support for the solution development and senior management.
• Project management plans and reports (master plan, sub plans, progress/status reports, change requests (CR), budgeting, etc), and managing clients communications with MoF, ECA, GOEIC, Port Authority, E-Finance and other stakeholders.
• Managing Integration complex project with 3rd parties and solving different issues such payment types and resolving obstacles, developing IRSD technical document, Managing 3rd parties communications on all levels (managerial, technical) with GOEIC, Port Authority, E-Finance and other stakeholders.
• Managing Data Migration complex project and developing ETL tool, had obtained good understanding of the current system and Reverse engineered the current database structure in order to extract key data to assist in mapping the data for migration to the new system.
• Managing User Acceptance Phase: reviewed project's test cases (Acceptance and Integration Test Cases), supervised and verified the correction of the defects and bugs through self-developed Issues Tracking Sheet.
• Developing Capacity Building Plan for ECA Tariff and IT staff.
• Ensured the Data Center and backup recovery sites were installed properly according to the specifications and the proper DC DR communication.

TVTC is a governmental and national organization undertakes an objective planning for the development of national workforce and national manpower to which the government has given complete attention. It has governmental training centers, 80+ technical institutes, and 50+ technical colleges that plan and supervise educational and training programs.

National Administration and Finance Project (http://vt.tvtc.gov.sa):
is a platform for the Management of 86 Institutes and 52 Colleagues of TVTC under Ministry of Labor of Saudi Arabia.
It is an IT transformation enterprise web based solution platform replaced the legacy system.

The project is managing and automating all functionalities and workflow of the training centers and technical institutes of TVTC for trainees, students, and administration staff.
Major modules are admission, decisions, financial and trainee's reward, trainees’ affairs and configuration, registration and degrees, plans and courses, bank processes and FTP communication, statistical systems, login system and Active Directory integration(LDAP).

The solution project has a “Common Service base module” to manage security, user management, session, application and DB auditing. It includes an ETL tool to extract, migrate and transfer data from old Oracle 9i system to MS SQL Server 2005.

To save development time and effort, It has developed an in-house custom “Code and View Generator” to dynamically generate C# and VB.net business tier files, ASPX presentation tier pages and SQL data layer scripts. The presentation tier built using custom set of web server controls to ensure optimum satisfaction of businesses and design requirements.

Responsibilities:

- Participated in all processes of the project management, initiation and scope, requirement, and resource definition, planning and scheduling, estimation, risks, configuration and documentation, stakeholders and resource management, execution and monitoring project plan, progress, and KPIs. Progress reporting and presentation. Managing project deliverable, changes and customer acceptance. Managed the Implementation for the phased roll-out and national wide roll-out.

-Successfully managed data migration sub-project and was working as presentations and clients’ communication officer.

-Ensuring the partnership and alignment between business processes and IT solutions and ensuring optimum satisfaction of business needs and improving business processes. Lead the process to define and gain approval for effective service level agreements (SLA) with acceptable parameters such response times, support structure, availability, and escalation.

-Leading development team and development phases: analysis, design, development, testing and national implementation testing and implementation teams, setting solutions standards, code reviews, and overall code quality, bug verification and release testing, setting standard testing procedures to be standard in TVTC and prepare project's test cases, provide the required technical support and problem solving, developed technical documentation standards using XML, UML and Visio, team management and training, tasks assignment and performance measuring, resource management to ensure the required objectives, reporting to project manager and IS manager. Conducting sessions summarizing the new IT related technologies for colleagues on voluntary basis.

-Leading the deployment phase with consideration of business availability and business continuance approaches and providing the server farms and load balancer components.

-The solution has developed using .Net, C#, ASP.Net, Visual Studio, VSS, IIS 6, Oracle 9i, Sqlserver 2005, AJAX, XML, Custom Server Controls, JavaScript, n-Tier architecture, UML and Visio. The solution has flexible framework and successfully extended to apply to the colleges.

Silicon Expert is USA company www.siliconexpert.com. Its development center and electronic components data bank in Egypt. Its clients list includes NASA, American Army, Fujitsu, Toshiba, and Arrow. Arrow Electronics has successfully acquired silicon experts.

Responsibilities:
- managing the IT transformation of the company in moving their applications to .Net, supporting the acquisition process and technical communications with Arrow, reflecting business requirements and updates, supporting team skills and apps development to move to .Net, and providing the required consultation, advices and support.
◦ Search project: securing the free search service using AJAX technology. Java2, JSP, JDeveloper, Oracle db, OC4J.
◦ OM project: customer's service for uploading their electronic data and OM service analyzes their data, displaying the analysis results, downloading the results in a specific format for the customers. It used .Net, C#, ASP.Net, Visual Studio 2005, VSS, Oracle db, PL/SQL, AJAX, XML, IIS 6.
◦ Web Services project: set of services for partners providing OM analysis, data exporting services for Arrow Company, and subscribers’ profiles exchange. It used .Net, C#, ASP.Net, Visual Studio 2005, VSS, Oracle db, PL/SQL, XML, IIS 6.

The main goal of Silicon Expert Technologies, at that time, was to be a part of “Arrow Electronics”, a multinational Enterprise company working in the field of electronic components, http://www.arrow.com, I managed the communication with IT team there to prepare for data exportation by designing a set of web service API as required.

Other responsibilities:
team management, tasks assignment and performance measuring, providing the required technical consulting, support, and problems solving, technologies researcher to meet the objectives, doing the required analysis for the current applications businesses and design the model for the new .net based solution, set solutions standards, code reviews and overall code quality, bug verification and release testing, developing technical documentation using XML, UML and Visio, manage clients communication, report to the section head and maintaining a good work relations.

ALEB is a USAID Funded Enterprise Program implemented by Abt Associates for developing export markets for food and agricultural processed products to meet international standards and enhance rural incomes. ALEB resulted to a significant change in the export level in the field of the processed food products.

As per SOW, I have played 2 roles in simultaneous: Business and systems analyst and IT Manager.

 Successfully managed the counterparts’ communications, attending website assessment, defining the website requirements, set standards, manage development and implementation processes.

 Managed and Developed “PERCS”, Production Economics Reporting and Control Systems, a small ERP solution for supporting factories of counterparts to handle the production related services, production lines and stages, machines and labor. It has documents management system. Also it handles the cost analysis via cost analysis module.

 Delivered IT Consulting services and business support to trade associations serving Egyptian food processing sector.

 Managed and Developed “TAP”, Tracking ALEB Project, an application developed to handle internal operations and services of ALEB. It serves and automates daily ALEB tasks and achieves its services. It documents and presents the ALEB achievements. It includes events management module, counterparts/clients relation management module (CRM), login and privileges, reporting module, monitoring and evaluation (M&E) module.

 Developed other MS Office based services using VBA and Windows Script for helping and supporting ALEB business and staff in achieving their daily tasks using MS Office.

 Ensuring the partnership and alignment between business and IT services and solutions and ensuring satisfaction of business requirements.

 IT Manager: Managing day to day operations, network, system, and database administration. Managing and maintaining IT project resources and components. Reviewing the departmental requests for technologies and re-engineering the resources and operations. Reporting, evaluating, monitoring, and enhancing the IT systems Performance. Building, developing, managing, and evaluating the contracts related to IT services and equipment. Developing awareness and providing system support and training/instructions among user community about SW applications, internet, security, and other user tools, products, and SW/hardware issues. Accountable for IT quality, risk and compliance.

 Managing IT team, assigning tasks and measuring the performance, providing the required technical consulting and support, setting solutions standards, verifying bug and testing release versions, managing client’s communication.

NIIT is a leading global talent development corporation offering learning solutions to individuals, enterprises and institutions across 40 countries. The NIIT is positioned strongly in the software and services space through NIIT technologies. The NIIT Egypt branch become NIIT Virgitech Corporation in late 2012.

 Technical IT Trainer and Presales for delivering training solutions for a wide range of programs such MCP, MCSD, MCAD, MCSD.Net, MCDBA, Java SCJP, CIW and MCSA and for a wide range of technologies:
o .Net Technologies and Servers (Windows Forms, Web Forms, Web Services, COM+ services, .Net Assemblies deployment and Security, .Net Remoting, C#, VB.net, ASP.Net, ADO.Net, ARSA, MS SQL Server, MS Content Management Server (CMS))
o Java technologies (OOP, Java Core, Applets, Threading, AWT & Swing & JFC, JDBC, Networking, and RMI)
o Web and Mobile Development (HTML, DHTML, XML/XSD/XSL. ASP, ASP.NET, JSP, PHP, WML and WML script, Java script, VB script, CSS, IIS, and Apache web server)
o OO Analysis and Design, UML, MS Visio
o NIIT expert diploma: fast track program in e-commerce and m-commerce technologies.
o Egyptian Graduate Program (EGP) is national program aims to prepare a wide layer of Egyptian IT solutions professionals. This program was in co-operation between Ministry of Communications and Information Technology (MCIT) and IBM.

 Delivering IT Consulting Services & Development Support for NIIT clients such as EFG-Hermes, Arab Administrative Development Organization (Arado), Suez Oil Company (SUCO), Mostafa Shawki & CO, Noor, Arab Contractors, Ministry of Interior Affairs, Misr University for Science and Technology, Amoun pharmaceutical, Ministry of Irrigation and water resources, Majan International Bank in Oman, and others.

 Sr. Solutions Developer for internal services for NIIT and then NIIT Virgitech such as website, registration system, and client’s management (CRM), programs management, and tasks management.

 I was conducting sessions summarizing the new IT related technologies for colleagues on voluntary basis.

Arabia Inform is a sharing company between EFG-Hermes and Almotaheda for Software. The company was founded to develop and manage the Arabic contents on the internet including news, Arabic digital library and encyclopedia. They starting by developing the news gateway www.moheet.com, which still up running until now. The plan was to create and develop a TV news channel and to develop the Arabic digital library www.AskZad.com. I was conducting sessions summarizing the new IT related technologies for colleagues on voluntary basis.

Responsibilities and achievements:
1- Microfilm Project an archiving solution to serve the AzkZad Arabic digital library and data bank over the web. Successfully designed and developed the whole solution, project documentation and lead team of 4 archive clerks and designed the workflow for them. Successfully developed sub-solution for image security and processing and for documentation purposes:
a) Image Encrypt/Decrypt COM: because of the sensitivity of the microfilms’s images used as a source for this project, successfully developed a security COM to encrypt and decrypt the image documents using “windows Crypto API”.
b) Image Viewer/Editor tool: an image viewer and editor tool using the same encryption/decryption COM successfully developed to allow for viewing and editing image to cut and take a specific part of the image to save this part as a new image.
This is beside an “Image Source” component which brings or set an image from/to a storage path or database.
The solution includes “Roles Based Privilege" module to manage user registration, login process, and solution functionalities. for example “Scanner” is an actor which has only access to the encryption function to encrypt and delete the source as per the requirements, and “Journalist” is another actor which has access to the browser tool to document the image through a group of fields, encrypt/view it, view it in full screen, edit it or cut a specific part to create a new image document and describe it.
The solution includes also a “Mini Browser” which it is a special view of the “Image Viewer/Editor” tool for viewing only the image document after scanning. This project developed using VB, Win API, Kodak Imaging SDK, and MS SQL Server.

2- Moheet TV Project: Is application used as a source for the journalists to follow up different channels and programs to collect news. Successfully designed and developed the whole solution. It stores satellite channels programs details with capability of capturing the showing movie into separated pictures, with specific capturing settings, and store them on a specific storage. VB and MS SQL Server.

3- Moheet Back Office: I was a key team member in maintaining Moheet back office application and DB. VC++ and MS SQL Server. Successfully managed the communication with technical team of Etisalat UAE www.etisalat.com for news data migration from SQL Server DB to Oracle DB and successfully solved migration and technical problems.

4- Arabic Search Engine Project: the purpose is to allow users over the web to do free search on a huge encyclopedia that will be available on the internet using the power of Excalibur Retrieval Ware system where successfully developed an Arabic Interface using the Excalibur High Level APIs provided. www.excalib.com. My responsibility was to build that interface, and to do that I had mastered Excalibur RW APIs which written in C, and successfully developed Client/Server Arabic interface application, then developed stand-alone application, and then successfully developed COM component to be invoked from the Encyclopedia website.

Successfully become an Excalibur RW Administrator responsible for setup and test Excalibur RW system, testing and operating the crawling functionality provided by Excalibur Retrieval Ware System. I started with Arabia Inform as a programmer/developer trainee then successfully become “Analyst/Developer” with Arabic search engine project.

- IT Consultant and Technical Trainer, 2003 - 2006
MCP, MCSD, MCAD, MCSD.Net, MCDBA, and Java (SCJP, NCJD)
- Development Supervisor, 03/2005 - 07/2005
Learning Abroad E-Business Solutions, Cairo Office, Egypt
- Team leader, 05/2004 - 12/2004
AL-Ra’ed Software Development, Egypt
- Consultant and Development Supervisor
11/2003 - 03/2004
The Steel Network (TSN), Cairo, Egypt, www.steelnetwork.com
- Experienced Senior, 10/2002 - 05/2003
Mostafa Shawki & Co. - Moors & Rowland, Egypt www.mshawki.com
- Senior Software Developer/Team Leader
1998 - 2004
Different Projects

Business Automation of the Cost Accounting Department of CID.