Service Delivery Manager
IIT House
مجموع سنوات الخبرة :24 years, 5 أشهر
— Project Manager | Siebel CRM revamp *MCI Iran
- Leading proposal and Pre-sales phase //presentations and demos
- Leading business & technical SMEs and defining project scope, estimations, charter, project plans, SOW etc
- Identifying risks, dependencies & impacts across the existing IT platform
- Setting goals by engaging with customer & stakeholders - vendors, 3rd parties & business partners etc
— Service Delivery Manager | MS *MCI Iran
- Managing CRM & CBS 'Managed Services' Support for MCI Iran
- Leading 'Managed Services' Transition from Huawei
- Customer & Vendor Management
- Defining Solution & Architecture Design and conducting Reviews with MCI, Huawei & 3rd Parties
- Change Management // Release & Quality Management
- Proposal & Contract Management for ongoing & new projects
- Team Building
— du UAE Dubai
- Managed P1D2 Instance team and major milestones include:
- AS-IS study of prepaid system (i.e. Oracle IN), Gap analysis and TO-BE solution design
- Leading and defining Solution Architecture; developed artifacts i.e. SDD, HLD & LLD
- Developed CRDs to map & transform Oracle IN business logic & configurations to uCBS5.5
- TESTBED readiness, configurations, products and tariff definitions etc
- Release planning, deployments on TESTBED and UAT execution
- Developed data migration strategy & packages/scripts for final cutover
- Internal & customer status review meetings, risk management and issues resolution
- Managed transition and handover of P1D1 phase of CBS operations & maintenance to Atos/Ericsson OPs teams
Projects:
1- Huawei BSS Solution CBS for Ufone PK
2- Huawei BSS Solution iCBS for Telenor PK
3-Huawei BSS Solution TABS7 for Waird PK & Airtel Nigeria
Major contributions on above projects:
- Managed and conducted requirements discovery sessions with customer to finalize project scope, milestones and deliverables of convergent billing system \[Billing, Provisioning, Product Catalogue, Rating & Charging, BRE, Credit Control and Direct Debiting domains etc\]
- Managed review sessions with customer to finalize project artifacts i.e. Project Milestones, FRS, 3rd party Integration & Business Process Flows etc
- Release management & deployment on TESTBED
- Project progress reviews & status meetings with customer
- Issues resolution, negotiation and risk management
- Finalized UAT scope and UAT execution Plan with customer. Rollout & monitoring UAT phase
- Managed successful cutovers & Post LIVE system health checks and monitoring to gain customer approval
- Defined project scope, goals, deliverables and milestones.
- Developed full-scale project plans and liaising with project stakeholders.
- Resource planning, budgeting and developed Plan using MS Project.
- Managed project development, QA and iterations from start to finish with incremental sprints using TFS.
- Developed and delivered progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Actively involved in solution & architecture design for TAB7 key modules i.e. Billing, Rating, Product Charging, Receivables, Payables, Product Catalog, Taxation, Direct Debit/Credit, GL, Credit Control and BRE etc.
- Developed mechanism for seamless integration with 3rd party systems i.e. CRM, Oracle Financials, DWH and Dashboard etc.
- Designed data migration tool/adapters to achieve smooth & efficient ETL operations with legacy system.
- Performed internal testing and UAT.
- Implementation of Oracle Financials (GL, AR, AP, Cash Management & Fixed Assets), Purchasing and Inventory modules.
- Requirements discovery, documentation and signoff from stakeholders.
- AS-IS & TO-BE process modeling and GAP Analysis.
- Benchmarking and re-engineering of business processes.
- Actively involved in UAT, Implementation, data conversion & data migration and end user training.
- Designed and developed integrated ERP system comprising of GL & Accounts, Purchasing, Stores & Inventory, Sales & Marketing, Warehouses, HR & Payroll modules.
- Managing project scope, change control and escalating issues where necessary.
- Coordination with client to ensure that project meets business needs.
- Developed speech recognition enabled, n-tier, web based solution which includes Practice Management, Electronic Medical Records (EMR) and Billing.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- Developed a complete HIMS solution to manage outpatient & inpatient operations for LNH hospital. It comprised of patient and bed management, laboratory, pharmacy, radiology, pathology, financial accounting, materials management and HRMS.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- UAT & implementation.
- Development, maintenance and support of the application consisting of modules i.e. GL/Accounts, Purchasing, Stores & Inventory (of raw materials), Production, Quality Control, Warehouses (of finished goods), Sales, Distribution, HRMS and Payroll.
- Reports generation, Testing and deployment and user training.
MS (Information Technology)
BS (Computer Science)