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تم إلغاء حظر المستخدم بنجاح
Muhammad Shahid, Service Delivery Manager

Muhammad Shahid

Service Delivery Manager·IIT House

الإمارات العربية المتحدة

ماجستير, MS (Information Technology)

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 5 أشهر

Service Delivery Manager

مارس 2018 - حتى الآن

IIT House

دبي، الإمارات العربية المتحدة

مارس 2018 - حتى الآن

— Project Manager | Siebel CRM revamp *MCI Iran

- Leading proposal and Pre-sales phase //presentations and demos
- Leading business & technical SMEs and defining project scope, estimations, charter, project plans, SOW etc
- Identifying risks, dependencies & impacts across the existing IT platform
- Setting goals by engaging with customer & stakeholders - vendors, 3rd parties & business partners etc

— Service Delivery Manager | MS *MCI Iran

- Managing CRM & CBS 'Managed Services' Support for MCI Iran
- Leading 'Managed Services' Transition from Huawei
- Customer & Vendor Management
- Defining Solution & Architecture Design and conducting Reviews with MCI, Huawei & 3rd Parties
- Change Management // Release & Quality Management
- Proposal & Contract Management for ongoing & new projects
- Team Building
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Business Analyst (Solution Architect)

أكتوبر 2016 - فبراير 2018

Huawei

دبي، الإمارات العربية المتحدة

أكتوبر 2016 - فبراير 2018

— du UAE Dubai

- Managed P1D2 Instance team and major milestones include:
- AS-IS study of prepaid system (i.e. Oracle IN), Gap analysis and TO-BE solution design
- Leading and defining Solution Architecture; developed artifacts i.e. SDD, HLD & LLD
- Developed CRDs to map & transform Oracle IN business logic & configurations to uCBS5.5
- TESTBED readiness, configurations, products and tariff definitions etc
- Release planning, deployments on TESTBED and UAT execution
- Developed data migration strategy & packages/scripts for final cutover
- Internal & customer status review meetings, risk management and issues resolution
- Managed transition and handover of P1D1 phase of CBS operations & maintenance to Atos/Ericsson OPs teams
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Business Analyst (Solution Architect)

أغسطس 2012 - سبتمبر 2016

Huawei

لاهور، باكستان

أغسطس 2012 - سبتمبر 2016

Projects:
1- Huawei BSS Solution CBS for Ufone PK
2- Huawei BSS Solution iCBS for Telenor PK
3-Huawei BSS Solution TABS7 for Waird PK & Airtel Nigeria


Major contributions on above projects:

- Managed and conducted requirements discovery sessions with customer to finalize project scope, milestones and deliverables of convergent billing system \[Billing, Provisioning, Product Catalogue, Rating & Charging, BRE, Credit Control and Direct Debiting domains etc\]
- Managed review sessions with customer to finalize project artifacts i.e. Project Milestones, FRS, 3rd party Integration & Business Process Flows etc
- Release management & deployment on TESTBED
- Project progress reviews & status meetings with customer
- Issues resolution, negotiation and risk management
- Finalized UAT scope and UAT execution Plan with customer. Rollout & monitoring UAT phase
- Managed successful cutovers & Post LIVE system health checks and monitoring to gain customer approval
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Project Manager

يوليو 2011 - أغسطس 2012

AAJ Technologies (eWorx International)

لاهور، باكستان

يوليو 2011 - أغسطس 2012

- Defined project scope, goals, deliverables and milestones.
- Developed full-scale project plans and liaising with project stakeholders.
- Resource planning, budgeting and developed Plan using MS Project.
- Managed project development, QA and iterations from start to finish with incremental sprints using TFS.
- Developed and delivered progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Systems Analyst

مايو 2008 - يونيو 2011

International Turnkey Systems

لاهور، باكستان

مايو 2008 - يونيو 2011

- Actively involved in solution & architecture design for TAB7 key modules i.e. Billing, Rating, Product Charging, Receivables, Payables, Product Catalog, Taxation, Direct Debit/Credit, GL, Credit Control and BRE etc.
- Developed mechanism for seamless integration with 3rd party systems i.e. CRM, Oracle Financials, DWH and Dashboard etc.
- Designed data migration tool/adapters to achieve smooth & efficient ETL operations with legacy system.
- Performed internal testing and UAT.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Project Manager

ديسمبر 2005 - مايو 2008

Sui Northern Gas Pipelines Limited

لاهور، باكستان

ديسمبر 2005 - مايو 2008

- Implementation of Oracle Financials (GL, AR, AP, Cash Management & Fixed Assets), Purchasing and Inventory modules.
- Requirements discovery, documentation and signoff from stakeholders.
- AS-IS & TO-BE process modeling and GAP Analysis.
- Benchmarking and re-engineering of business processes.
- Actively involved in UAT, Implementation, data conversion & data migration and end user training.
مجال الشركة:
النفط والغاز
الدور الوظيفي:
تكنولوجيا المعلومات

Project Manager

يونيو 2004 - ديسمبر 2005

Imperial Soft (Pvt) Ltd.

لاهور، باكستان

يونيو 2004 - ديسمبر 2005

- Designed and developed integrated ERP system comprising of GL & Accounts, Purchasing, Stores & Inventory, Sales & Marketing, Warehouses, HR & Payroll modules.
- Managing project scope, change control and escalating issues where necessary.
- Coordination with client to ensure that project meets business needs.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Principal Software Engineer

ديسمبر 2000 - مايو 2004

AdamSoft International

لاهور، باكستان

ديسمبر 2000 - مايو 2004

- Developed speech recognition enabled, n-tier, web based solution which includes Practice Management, Electronic Medical Records (EMR) and Billing.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- Developed a complete HIMS solution to manage outpatient & inpatient operations for LNH hospital. It comprised of patient and bed management, laboratory, pharmacy, radiology, pathology, financial accounting, materials management and HRMS.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- UAT & implementation.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Software Engineer

يناير 2000 - نوفمبر 2000

Solincs

لاهور، باكستان

يناير 2000 - نوفمبر 2000

- Development, maintenance and support of the application consisting of modules i.e. GL/Accounts, Purchasing, Stores & Inventory (of raw materials), Production, Quality Control, Warehouses (of finished goods), Sales, Distribution, HRMS and Payroll.
- Reports generation, Testing and deployment and user training.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

UNIVERSITY OF THE PUNJAB

سبتمبر 2006

سبتمبر 2006

ماجستير، MS (Information Technology)

باكستان

المعدل التراكمي (نقاط): 3.49 من 4

المعدل التراكمي (نقاط): 3.49 من 4

MS (Information Technology)
عرض المرفق

MOHAMMAD ALI JINNAH UNIVERSITY

ديسمبر 1999

ديسمبر 1999

بكالوريوس، BS (Computer Science)

باكستان

المعدل التراكمي (نقاط): 3.16 من 4

المعدل التراكمي (نقاط): 3.16 من 4

BS (Computer Science)
عرض المرفق

Skills

Software Development
Expert
Software Development
Expert
Business Analysis
Expert
Business Analysis
Expert
Solution Design
Expert
Solution Design
Expert
Project Management
Expert
Project Management
Expert
Data Modelling
Expert
Data Modelling
Expert
Business Process Modelling
Expert
Business Process Modelling
Expert
Requirements Gathering
Expert
Requirements Gathering
Expert
Business Process Re-engineering
Expert
Business Process Re-engineering
Expert
Technical Documentation
Expert
Technical Documentation
Expert
UML
Expert
UML
Expert
Requirements Analysis
Expert
Requirements Analysis
Expert
Project Management
Expert
Project Management
Expert
Database Design
Expert
Database Design
Expert
Solution Architecture Design
Expert
Solution Architecture Design
Expert
Erwin
Expert
Erwin
Expert
Oracle Database
Intermediate
Oracle Database
Intermediate
JSP/Web Development
Intermediate
JSP/Web Development
Intermediate
Telecom Rating, Charging & Billing System Implementation
Expert
Telecom Rating, Charging & Billing System Implementation
Expert
Oracle Financials - ERP Implemetation
Intermediate
Oracle Financials - ERP Implemetation
Intermediate
.NET C#
Intermediate
.NET C#
Intermediate
JAVA/J2EE
Intermediate
JAVA/J2EE
Intermediate
SQL Query & Procedures Coding
Expert
SQL Query & Procedures Coding
Expert
SQL PL/SQL
Expert
SQL PL/SQL
Expert
MS SQL Server
Intermediate
MS SQL Server
Intermediate
Custom Software Design & Development
Expert
Custom Software Design & Development
Expert
Telecom Rating, Charging & Billing System Design
Expert
Telecom Rating, Charging & Billing System Design
Expert
Relational Database Design
Expert
Relational Database Design
Expert
Object Oriented Design
Expert
Object Oriented Design
Expert
SRS & FRS Development
Expert
SRS & FRS Development
Expert
PMO
Expert
PMO
Expert
System Analysis
Expert
System Analysis
Expert
Funcational Design
Expert
Funcational Design
Expert
Software Testing
Expert
Software Testing
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Business Analysis
Expert
Business Analysis
Expert
CRM
Expert
CRM
Expert
Integration
Expert
Integration
Expert
Software Development
Expert
Software Development
Expert
Solution Design
Expert
Solution Design
Expert

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس

التدريب و الشهادات

التدريب
Building Beautiful Minds
Impact
Apr 2012
IMPACT (about improving communication skills)
Learning Minds
Apr 2010
High Impact Communication Skills
MDi
Aug 2009
PMP — Project Management Professional
SNGTI
Jun 2006
IBM Web Sphere Business Modeller 6.0
Infotech
Mar 2007
Tmforum, Information Framework (SID) Modeller’s Workshop
tmForum
Jun 2009
Tmforum, Information Framework (SID) Distilled
tmForum
Jun 2009

الهوايات

  • Reading Books
  • Watching & playing Cricket