Monitoring and Assessment Officer
UNRWA
Total years of experience :9 years, 4 Months
• Supporting the creation of country-level frameworks and procedures for monitoring, defining, and implementing the key performance indicators.
• Analyzing the existing data collection and flow of data by drafting and revising monitoring tools (e.g., logical framework, project performance tracking, indicators, data flow chart, M&A manuals).
• Designing and implementing field-monitoring visits plan to ensure the quality of data collected by Programmes and to verify the accuracy of reported data.
• Analyzing changes and patterns using an RBM system through indicators and performance reports to inform the stakeholders and to provide evidence-based insights for Senior Management.
• Ensure that donor, partner, and Senior Management data queries are addressed accurately and promptly.
• Leading country-level preparations, facilitating the process, and conducting the quarterly and yearly results reviews of the RBM system.
• Coordinating the creation of log frames, work plans, KPI’s and target setting of indicators between HQ and field departments.
• Established and maintained Knowledge-Hub based on live dashboards and reports, to provide timely and easy access to information for all stakeholders.
• Representing the department internally and UNRWA externally in UN coordination meetings and other related workgroups and events.
• A part-time investigator to investigate cases assigned by UNRWA director.
• A member of interview panels to support the HR department in the recruitment process.
Working closely with the Regional Director ensuring the efficacy and success of MECI’s multi-integrated education and child protection programming in Jordan. While constructively collaborating with the partners and colleagues across the country ensuring that the needed technical support is provided. Additionally, guiding and following up on monitoring of activities implementation progress against the set indicators and targets.
- Represent MECI’s works and interests at various inter-agency/sector coordination working groups and meetings, including the National Education Sector Working Group (ESWG), Child-Protection Sub-Working Group (CPSWG), Irbid Coordination Working Group (ICWG) and others.
- Receive external educational referrals and ensure service delivery through coordination with internal teams, and send out external cross-sectoral referrals of our learners to the service matrix partners in addition to follow-up according to SOPs.
- Establish and maintain information databases that consolidate, analyze and report/disseminate information critical to decision making.
- Provide information management leadership in assessments and monitoring, including joint assessments and training.
- Visualize different aspects of the project cycle using various software packages, and GIS for map production and geographic data management.
- Oversee program monitoring and evaluation activities by supporting data collection, management and analysis, tracking program targets and indicators, and producing high-quality donor and progress reports in English (monthly, quarterly basis).
- Maintaining high quality of deliverables and achievement of targets against planned.
- Offer leadership and regular support to staff member on technical issues and actively contribute to their capacity development and growth as possible.
- Lead recruitment processes when needed according to staff turnover and additional needs in line with development activities.
Ensuring the efficiency and success of MECI’s informal education and certified non-formal education programming in Jordan, while maintaining accurate records of assessment, activities and participation with continues backups for the system.
Responsibilities:
- Leading the management & the quality assurance of databases & coordinate with the PM for the resolution of any technical problems
- Creating reports/fact sheets as requested reflecting the databases
- Producing weekly, monthly, quarterly & yearly statistical analysis as to support donor-reporting requirements along with internal reports
- Supporting management in developing additional monitoring tools in accordance with the donor & MECI’s desired outcomes
- Applying Data Protection SoP’s & procedures
- Managing the all project-monitoring databases, & the maintaining user-friendly databases that can be independently analyzed
- Maintaining quality data control & analysis of different activities using internal, governmental & donor databases
- Monitoring the data collection methods & tools as required from the field & Education Offcers/Coordinators
Responsible for providing day-to-day support in maintaining, contributing and developing a centralized and web-based data management system for Humanity & Inclusion’s ongoing and upcoming projects at field level. And ensuring smooth flow of information, during all phases of data management and quality assurance of all the information gathered from the field. While supporting the MEAL activities and supporting the analytical and evidence-based data collection techniques, which will inform internal and external reporting.
Responsibilities:
• Ensure that data gathered during the field operations is reliable and consistent using evidence-based and participatory approaches.
• Support and generate IM reports on trends and progress for internal and external reporting.
• Support on-going IM systems adjustment and adaptation based on data collection exercises in the field.
• Support to Develop and advice on conventional, technology-based, mobile-based and GIS- based data collection tools.
• Implement and adhere to the HI’s IM policy.
• Support MEAL team to deliver on IM aspects in all the ongoing/upcoming projects.
• Support and provide trainings related to IM processes and tools.
• Support technical and project management staff in developing and refining data management methodologies.
• Support the development of online accountability system.
• Support and take lead on the innovative reporting mechanisms.
• Complete additional assignments related to job functions requested and acknowledged by Line manager, MEAL Coordinator and/or the HI management.
Key Responsibilities:
• Coordinate with cross-border field teams and support collection of reliable data using appropriate research methods on various refugee rescue and protection programs of IRC.
• Analyze and visualize the collected data to identify key trends and patterns and produce reports enabling effective monitoring and evaluation (M&E) of ongoing protection programs.
• Assure availability of complete and accurate data by supervising and following up the tracking of disaggregate data from the programs.
• Work closely with the M&E team in monitoring ongoing program activities and achievement of program goals and providing monthly reports on key indicators to donors and other stakeholders.
• Administer databases, reporting software and tools including Open Data Kit (ODK) and XLSForm ensuring on time, accurate and efficient utilization.
• Maintain high-level open channels of communications for effective coordination with internal stakeholders as well as other NGOs.
• Organize and coordinate translation of protection and database related materials from Arabic to English ensuring ethical and meaningful context.
Key Responsibilities:
• Coordinated with the M&E department and served as the focal point for various assessments, focus group discussions (FGD) and surveys.
• Supervised collection of required data ensuring ethical collection and recording adhering to the NRC policy on confidentiality and consent.
• Monitored ongoing project activities on a monthly basis utilizing online systems including Bayanati, KOBO and Activity Info.
• Supervised activities of assigned daily labor and/or contractors ensuring achievement of progress targets as well as compliance with planning and quality standards.
• Supported recruitment of local field staff by collecting and collating information on potential candidates and arranging and conducting interviews.
• Supervised data entry volunteers, planned and allocated day-to-day tasks and provided support and guidance for completion of tasks on time with required quality standards.
• Contributed to the working of the protection, IT and media departments by serving as the focal point at the Azraq Camp - Village 5.
Key Responsibilities:
• Provided required assistance and logistics support to administration and operations teams for smooth day-to-day working of the department.
• Supported achievement of departmental objectives through effective communication with internal departments and external customers.
• Ensured execution of all assigned tasks adhering to applicable procedures and maintaining regional and global standards related to quality and security.
• Implemented and administered marketing plans ensuring efficient completion of all activities on schedule and within budgets.
• Tracked and identified cross-selling opportunities and promoted other services of British Council across customers of the examinations department.
• Ensured delivery of consistent high quality of customer service maintaining high standards of customer satisfaction and maintained the customer satisfaction scorecard by updating data on key indicators.
• Managed all financial transactions of the department through SAP as well as offline systems.
