Sr.Network Engineer and Project Executive
Data Consult
Total years of experience :16 years, 2 Months
• Sr.Network engineer and consultant for data consult VIP customers.
• Configured, implemented, and supported Cisco routers (2800s, 3800s), switches (2960, 3550, 3560, 4500), and firewalls (ASA 5500s)
• Perform on-site troubleshooting when needed.
• Design new solution to meet customer’s goals and expectations.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules.
• Developed and maintained productive working relationships with project owners, business functions, vendors, and other project stakeholders.
• Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
• Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.
• Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.
• Plan, Design, install, configure, troubleshoot and support LAN and WAN network hardware and software in enterprise environment.
• Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimization.
• Secures network system by establishing and enforcing policies, defining and monitoring access.
• Establish a new infrastructure design to meet business need, Including re-subneting the IP schema, new VLANs in according to business units.
• Responsible for maintaining and troubleshooting SITE_TO_SITE VPN between Head office and Branch offices.
• Configuring and troubleshooting AAA servers “ACS, NPS” for RADIUS and TACACs and configuring AAA clients to support authentication and authorization.
• Maintaining, Configuring and troubleshooting Cisco WLC, Aironet Access Point .
• Maintaining, Configuring and troubleshooting Cisco Call manager, IP phones.
• Maintaining, Configuring and troubleshooting Bluecoat proxy and web filtering.
• Network Engineer for Zajil Telecom (ISP) International Customers.
• Troubleshoot and resolve upstream providers Capacity issues in a timely and efficient manner through the utilization of various networking analysis tools and Internal systems.
• Troubleshooting of STM16, STM1, E1 & DS3 link connectivity issues .
• Troubleshooting data circuits, Fiber, lease lines, L2/L3 MPLS VPN, ATM & Frame Relay Circuits.
• Performs analysis of highly complex network designs.
• Support of a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
• Plans and supports Network Upgrade and Network Migration activity.
Network Engineer for Zajil Telecom (ISP) Corporate Customers (VIP).
• Analyze, configure and troubleshoot small, medium and large size networks.
• Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Wireless and Microwave).
• Solve product and network problems of low, medium, and high complexity.
• Dealing with different kinds of Cisco routers on daily basis such as (800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems.
• Network Monitoring and Network Efficiency Analysis.
• Troubleshoot computer/server hardware and software technical problems.
• Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality.
• Install, Configure, and support an organization's local area network (LAN), wide area network (WAN), and global phone system.
• Responsible for operation and maintenance activities associated with all network and systems elements. This includes monitoring of network conditions and service performance throughout Mada Jordan systems and network infrastructure.
• Responsible for network monitoring, keeping the KPI’s and Fault handling and escalation.
• Troubleshooting of all connected WiMAX APs, Corporate Customers (MW Links, Fiber) and providing daily, weekly and monthly health check reports.
• Reporting weekly performance report regarding networks (IP and RAN) and the behavior of all covered areas in order to track and trend recurring issues and isolate possible trouble commonalities in addition to core, MPLS and Transit network performance.
• Training Call Center agents to do first level troubleshooting for WiMAX/VoIP customers issues.
• Responsible for solving problems, answering customer inquiries and assisting customer in every single aspect over the phone.
• Ensure that all-confidential information pertaining to company activities or individual customer coming into ones possession is not disclosed or revealed to unauthorized person or agency.
• Ensure update knowledge of latest products and developments in the company and cellular industry.
• Document cases that need follow up and transfer them to entitled personnel.
• Contact customers and finding ways to settle their accounts.
• Call customer back to update them about the status of their inquiry.
• Train others in concerned area upon request.
• Responsible for achieving quota as assigned by manager.
• Apply any other tasks assigned by Supervisors or team leader.