Muhammad Awadallah

During my tenure as the Senior Manager of Professional Development & Community Services at Gulf University for Science & Technology (GUST), I held a multifaceted leadership role encompassing several critical departments and projects. I provided strategic direction to the Executive and Continuing Education Department, the Assessments and Testing Center, and the Ministry of Defense Language School project. In this capacity, I was responsible for various functions, including strategic planning, budget formulation, quality management, project oversight, risk assessment, meticulous record-keeping, and efficient administration. Ensuring seamless business continuity and comprehensive reporting were also integral aspects of my role.
Selected Achievements:
• Strategic Revenue Growth: Developed a robust financial model, introducing 20+ professional certificate programs, achieving a 250% increase in the corporate client portfolio. Recorded exceptional 130% annual enrollment growth over three years, expanded noncredit programs, and fostered external collaborations.
• Global Leadership Partnerships: Led the introduction of cutting-edge leadership development programs in collaboration with prestigious international institutions. These programs brought world-class leadership education to the university's offerings.
• Strategic Partnerships and Agreements: Skillfully managed agreements with esteemed partners, resulting in a remarkable 35% revenue increase.
• Customized Staff Training Programs: Established comprehensive on-the-job training for new hires, enhancing workforce development and performance.
• Centralized Assessments Services: Orchestrated a broad portfolio of assessments, securing competitive tenders and becoming a preferred provider of comprehensive assessment solutions, leading to a 250% increase in the corporate client portfolio
• Efficient Project Management: Successfully managed the Ministry of Defense Language School project, achieving an 11% reduction in the operating budget and annual savings of over $350, 000.

My role at the Technology Domain Institute encompassed strategic planning, custom training program development, program accreditation, resource and talent management, fiscal responsibility, leadership across multiple functions, data-driven assessment, and the design of competency-focused training initiatives. I developed and implemented training programs specifically tailored to address the identified needs of our stakeholders, ensuring they met industry demands. I also took on the vital responsibility of providing oversight and accreditation for collaborative programs at the institute. This entailed ensuring that our programs met the highest standards of quality and excellence, further enhancing the institute's reputation. I oversaw all fiscal processes within the assigned program areas, ensuring the efficient allocation of resources and talent to meet the department's strategic needs through careful selection, training, coaching, and professional development. Creating, monitoring, and managing departmental budget recommendations by setting revenue goals and operating expenses effectively to maintain fiscal sustainability and support the department's objectives. I oversaw the collection and analysis of data to gain insights that could be used to improve and enhance our training initiatives' effectiveness continually. This data-driven approach allowed us to continuously enhance our training delivery and maintain a commitment to excellence. Selected Achievements:
•Content Enhancement and Revenue Growth: Identification of new content opportunities and the strategic repurposing of existing resources, significantly increasing member access to educational programs and boosting member satisfaction, tripling the revenue within just five years. Implementing up to 100 workshops and training programs engaging over 2, 000 participants annually resulted in a substantial increase in market share.
•Strategic Partnerships: Initiated and nurtured valuable partnerships with renowned vendors, agencies, and organizations, opening doors to enhancing the organization's offerings and industry standing.
•Experiential Learning Program Advancements: Collaborated on building and delivering innovative experiential learning programs in collaboration with one of the top training companies in the UK. This transformative initiative involved implementing a psychometric assessment, followed by creating personalized development plans based on the assessment reports.
•Online Learning and Policy Enhancement: Oversaw the successful development and launch of new online learning educational offerings, expanding the organization's reach into the digital realm.
•Learning Management System (LMS) Optimization: Demonstrated expertise in maximizing utilization of Learning Management System (LMS). These efforts streamlined educational delivery and enhanced the learning experience for participants.

As the Training and Operations Manager at Qualitas Consulting & Training Company, I provided visionary leadership to the training department, focusing on program planning, development, implementation, and organization. A strong emphasis was placed on staff development, quality assurance, and accreditation, ensuring our educational offerings met industry standards. Financial stewardship was a core responsibility, with yearly budget planning for revenue and expenses to ensure departmental self-sustainability.
Talent management included recruitment, hiring, and performance evaluation, aligning the team with current technology and industry standards. Collaboration with the marketing department was essential to reach a wider audience and increase program participation. I managed instructional labs to provide a conducive learning space.
Beyond organizational roles, I offered consulting services to clients, addressing various learning and development issues, from succession planning to e-learning. A significant achievement was implementing a competency framework aligned with programs, the 'go-to-market' strategy, and future succession planning, enhancing staff proficiency and organizational success.
Selected Achievements:
• Strategic Program Delivery and Operations Management: Achieved revenues totaling $1.9 million between 2011 and 2013.
• Global Training and Consulting Partnerships: Secured partnerships with globally recognized organizations. Enabling Qualitas to offer accredited programs through these esteemed associations, leading to a 150% increase in the corporate client portfolio.
• Technology Training Expansion and Innovation: Proactively identified high-potential areas for technology training. Leading to creating new opportunities, ensuring that Qualitas remained at the forefront of technology education.
• Engaging Professional Development Delivery: Designed and delivered impactful training programs.
• Data-Driven Impact Evaluation: Ensured dynamic and learner-centered training offerings aligned with industry needs.

As the Training Manager at New Horizons CLC, I managed a diverse team that included 18 full-time instructors and 100 part-time facilitators across various fields, such as IT, Soft Skills, and Business. I assumed a leadership role with a primary focus on the overall operations of the Training Department. This role involved many responsibilities, each essential to creating a dynamic learning environment and delivering top-quality training programs. This encompassed hiring, orientation, training, quality assurance of presentations, cross-training, and course development.
Coordinated ongoing instructor training, an essential element in keeping our instructional staff current with industry best practices. Maintaining close collaboration with the Sales Department was another critical facet of my role, providing in-depth Knowledge of all available classes, effectively accommodating clients' unique needs, and aligning our training offerings with their requirements to enhance client satisfaction and program success. I was responsible for developing, administering, and maintaining the department's operating budget, ensuring that resources were strategically allocated to support our educational goals and maintain the department's financial health.
Selected Achievements:
• Optimized Course Schedule Fill Rates: Within two years, I improved the company's course schedule fill rates, increasing them from 45% to 85%. This strategic enhancement not only boosted the overall efficiency of operations but also resulted in substantial savings of $700, 000.
• Competency Framework Implementation: I introduced a competency framework that seamlessly aligned with the organization's existing programs, the 'go-to-market' strategy, and future succession planning. This framework was a guiding structure to develop treatment plans that accurately reflected current and evolving needs while emphasizing individual strengths, contributing to a more robust and forward-thinking approach.
• Strategic Industry Partnerships: I took the lead in establishing and nurturing long-term relationships with key domestic and international industry partners. These partnerships facilitated the provision of customized training solutions tailored to the unique needs of organizations. Notable partners included Microsoft, Oracle, EC Council, CompTIA, and PMI.
• Management of Large-Scale Projects: I spearheaded projects with significant scope, including those in collaboration with FUJITSU and MCIT, which entailed training over 3, 000 graduates across IT and Business disciplines. This undertaking required comprehensive project management, contributing to developing and growing a skilled workforce in these critical areas.
• Introduction of Innovative Robotics Curriculum: An innovative initiative involved developing and introducing a new Robotics Curriculum designed for K-12 education, explicitly incorporating Microsoft Robotics Studio. This forward-looking curriculum not only enriched educational offerings but also ensured that students were exposed to cutting-edge technologies, preparing them for future challenges.

- New Horizons CLC., Alexandria, Egypt
• Assistant Training Manager
• Training Supervisor - Principal Technical Trainer
• Senior Instructor
- The Egyptian Scriber, an IBM Education Partner, Ismailia, Egypt
• Training Supervisor
• Senior IT Technical Trainer
• IT Technical Trainer
- Accountant, Rural Electrification Authority, Ismailia, Egypt
- IT Technical Trainer, Jeddah Private Schools, Jeddah, Kingdom of Saudi Arabia
- Planning, Controlling & follow-up Specialist, Temsah Ship Building Co. (Suez Canal Authority), Ismailia, Egypt