مبارك العبد اللطيف

• Act as the primary contact for external stakeholders, including airport clusters, international catering partnership companies, banks, and airlines.

• Handle and resolve stakeholder complaints, ensuring a high level of satisfaction.

• Maintain positive and effective relationships with stakeholders, anticipating their needs and addressing concerns proactively.

• Coordinate and communicate with internal teams to solve any issues raised by stakeholders.

• Ensure the successful delivery of services in line with stakeholder expectations.

• Managing more than 30 major accounts and reach more than 90% client satisfaction.

• Reducing the onboarding time of the main client to 70% less.

• Provide strategic insights to improve stakeholder engagement and satisfaction.

• Write technical and financial proposals
• Study tenders request and work with the team to prepare all the required technical and commercial proposals to make sure we win.
• Build excellent business relationships with our clients.
• Manage different big accounts in the government sector.
• Keep tracking of all the deals and provide the required reports to the management on weekly/monthly basis using the company CRM.
• Manage different sizes of business development opportunities across all different stages: Identify prospects, qualifying the lead/opportunity, presentation, customize the offer, following up and close the deal.
• Work with the project management team hand in hand to handing over the projects when the deal is closed, providing the required support during the project execution.

• Responsible of communicating with the local market and finalize the purchase process.

• Responsible of the company‘s internal requests from receiving the request to the delivery.

• Responsible of the company’s petty cash.

• Responsible of the company’s local deliveries and drivers.

• Responsible of Railway department (Sales, procurement and delivery).

• Meeting sales goals.

• Prepare offers.

• Preparing weekly and monthly reports.

• Giving sales presentations to a range of clients.

• Coordinating sales efforts with marketing campaigns.

• Visiting clients and potential clients to evaluate needs or promote products and services.

• Monitoring competition by gathering current marketplace information on pricing, products, new products.

• Recommends changes in products, service.

• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Answer questions about the products.

• Maintain contact lists and follow up with customers to continue relationships.

• Understand exactly the product or service that is being promoted.