Salesforce Consultant Engineer
Contour Software
Total years of experience :7 years, 1 Months
Creation and support of Salesforce dashboards and reports
Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
Create, maintain, and support of data loading and bulk updates using standard and custom tools.
Create, configure and manage standard and customized environments
Perform quality testing and validation of standard and custom environments
Creating and developing automation within the Salesforce system
Perform development support and maintenance support in Salesforce
Reviewing query performance and optimizing code.
Writing queries used for front-end applications.
Designing and coding database tables to store the application’s data.
Maintaining company website up-to-date.
Developed web application.
Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Document knowledge in the form of knowledge base tech notes and articles.
