Muhammad Mubashar Hassan

• Prepared, organized, and maintained records and information in both paper-based and digital filing systems.

• Managed and monitored financial activities, ensuring accurate record-keeping and reporting.

• Reviewed and organized construction-related documents to ensure work was completed according to client specifications and quality standards.

• Maintained project documentation, coordinated administrative activities, and ensured proper handling of project records.

• Managed labor camp operations, including accommodation arrangements and daily administrative support with minimal supervision.

• Maintained and monitored daily project site expenses for operational and multi-purpose requirements.

• Prepared and managed staff and labor work schedules, attendance records, and workforce coordination.

• Maintained petty cash records, processed expense claims, and ensured accurate reconciliation of petty cash transactions.

• Coordinated with project teams, contractors, and site personnel to support smooth project execution and administrative efficiency.

• Ensured compliance with company procedures regarding documentation, financial controls, and site administration.

I was employed by DESCON Engineering Limited, where I was deployed
at PAKISTAN REFINERY LTD at Korangi Creek, as a Procurement Officer.
In this role, I was responsible for managing procurement activities
in accordance with the client's operational requirements, ensuring the timely
sourcing and supply of materials, coordinating with vendors, processing purchase
requisitions and purchase orders, maintaining procurement records, and supporting
refinery operations by ensuring the uninterrupted availability of essential materials
and equipment.

• Conducted market research to identify qualified vendors capable of providing high-quality products and services at competitive prices
.
• Monitored supplier performance to ensure timely delivery, product quality, and adherence to contractual obligations.

• Compared prices, specifications, and service levels from multiple vendors to support informed purchasing decisions.

• Maintained procurement records, purchase orders, vendor databases, and contract documentation in accordance with company policies.

• Collaborated with internal departments to understand purchasing requirements and ensure uninterrupted operational support.

• Assisted in cost-control initiatives by identifying opportunities for savings and process improvements within procurement activities.

I was employed by DESCON Engineering Limited, where I was deployed at Byco Oil Refinery at Hub Balouchistan as a Procurement Officer. In this role, I was responsible for managing procurement activities in accordance with the client's operational requirements, ensuring the timely sourcing and supply of materials, coordinating with vendors, processing purchase requisitions and purchase orders, maintaining procurement records, and supporting refinery operations by ensuring the uninterrupted availability of essential materials and equipment.


• Developed and maintained strong relationships with vendors and suppliers to ensure reliable sourcing, quality products, and competitive pricing.

• Prepared cost estimates and established procurement budgets in line with organizational requirements and financial objectives. Reviewed and evaluated vendor and supplier performance based on quality, cost, delivery schedules, and service standards.

• Made timely and professional purchasing decisions in fast-paced environments while ensuring compliance with company policies and operational needs.

• Maintained accurate purchase records, supplier databases, contracts, and other critical procurement documentation.

• Negotiated pricing, payment terms, and supply agreements to achieve cost savings and maximize value for the organization.

• Fostered effective relationship management with suppliers and stakeholders to support long-term business partnerships.

• Applied strategic thinking and market analysis to identify procurement opportunities, reduce costs, and improve operational efficiency.

• Coordinated with internal departments to ensure procurement activities aligned with business objectives and project requirements.

• Monitored market trends and supplier performance to support informed purchasing decisions and continuous improvement initiatives.

• Monitored and evaluated employee performance, providing feedback, coaching, and support to enhance productivity and professional development.

• Established and maintained strong relationships with clients, business partners, and stakeholders to promote collaboration and achieve organizational objectives.

• Provided guidance, mentorship, and operational support to team members to ensure effective performance and goal achievement.

• Assisted in recruitment, selection, onboarding, training, and development of staff to build a competent and motivated workforce.

• Supported the development and implementation of business strategies aimed at achieving organizational goals, growth targets, and operational excellence.

• Collaborated with department heads and management teams to ensure efficient coordination and smooth operations across all business functions.

• Conducted regular meetings to communicate organizational goals, objectives, policies, and performance expectations to employees.

• Identified operational challenges and areas for improvement, recommending practical solutions to enhance productivity, efficiency, and customer satisfaction.

• Promoted a positive work environment by encouraging teamwork, accountability, and continuous improvement.

• Assisted management in planning, decision-making, and performance management initiatives to support overall business success.

• Responded promptly and professionally to customer inquiries through various communication channels, ensuring high levels of customer satisfaction.

• Collected, analyzed, and documented customer feedback to identify service improvement opportunities and enhance the customer experience.

• Handled customer complaints efficiently, investigated issues, and provided appropriate solutions while maintaining positive customer relationships.

• Provided accurate information and prompt assistance regarding banking products, services, policies, and procedures.

• Maintained and regularly updated customer databases, ensuring data accuracy,
confidentiality, and compliance with organizational standards.

• Demonstrated strong understanding of customer concerns and inquiries, utilizing effective conflict resolution and problem-solving techniques.

• Generated and maintained customer service reports, performance metrics, and management reports to support decision-making and service improvements.

• Developed comprehensive product knowledge to effectively promote products and services and address customer needs.

• Collaborated with internal departments to resolve customer issues and ensure timely service delivery.

• Maintained professional relationships with customers while consistently delivering high-quality service and support.

•Managed office supplies inventory and coordinated timely procurement to ensure smooth office operations.

•Maintained an organized filing system for both physical and electronic records, ensuring easy access and document security.

•Handled client inquiries and maintained updated records of customer communications and requests.

•Welcomed and assisted clients, visitors, and guests in a professional and courteous manner.

•Managed office correspondence, including emails, letters, courier services, and telephone communications.

•Prepared administrative reports, summaries, and other business documents as required by management.

•Assisted in reviewing and updating office policies, procedures, and administrative guidelines when necessary.

•Filed, organized, and maintained company documents, records, and confidential information.

•Ensured a clean, organized, and productive office environment while supporting daily administrative operations.
•Performed additional administrative and operational duties as assigned by management to support business
objectives

•Collaborated with the marketing team to plan, coordinate, and execute successful marketing campaigns and
promotional activities.
•Conducted market research and analyzed industry trends, customer behavior, and competitor activities to
identify target audiences and business opportunities.
•Developed and implemented marketing strategies to promote products and services, enhance brand awareness,
and support business growth.
•Monitored and evaluated campaign performance using analytics tools and key performance indicators (KPIs) to
optimize marketing effectiveness.
•Contributed creative ideas and recommendations for marketing initiatives, promotional campaigns, and
business development strategies.
•Compiled, distributed, and presented marketing information, reports, and insights to support decision-making
and strategic planning.
•Monitored product launches and promotional activities based on consumer demand, seasonality, market
conditions, and industry trends.
•Developed and executed marketing programs and business solutions that increased brand visibility, customer
engagement, website traffic, and sales performance.
•Coordinated with cross-functional teams to ensure the successful implementation of marketing plans and
organizational objectives.
•Identified opportunities for market expansion, customer acquisition, and revenue growth through data-driven
marketing strategies.

Management Trainee (Internship)
Pak Saudi Fertilizer Company Limited, Mirpur Mathelo, Pakistan
Successfully completed an internship and management trainee program at Pak Saudi Fertilizer Company Limited,

where I gained practical exposure to various departments and business functions. During the internship, I studied departmental operations, participated in day-to-day activities, and developed an understanding of industrial and corporate management practices.
Upon successful completion of the training program, I was awarded a certificate of
completion.

Key Areas of Exposure and Learning:

• Marketing Department: Assisted in understanding market analysis, customer requirements, product promotion

strategies, sales support activities, and market research.
• Commercial Department: Learned commercial operations, procurement procedures, contract management, vendor coordination, and supply chain processes.

• Finance Department: Gained exposure to budgeting, financial reporting, cost control, accounting procedures, and financial record management.

Logistics Department: Studied inventory management, warehousing, transportation coordination, distribution planning, and material handling processes.

• Production Department: Observed fertilizer manufacturing processes, production planning, quality control procedures, operational efficiency measures, and plant operations.

• Administration Department: Learned office management, documentation control, record keeping, employee coordination, and administrative support functions.

• Estate Department: Assisted in understanding facility management, maintenance activities, asset management, and infrastructure administration.

• Security Department: Observed security operations, safety procedures, access control systems, emergency response planning, and risk management practices.

Achievements:

• Developed a comprehensive understanding of industrial operations and business management.

• Enhanced communication, organizational, analytical, and teamwork skills.
• Successfully completed cross-functional training across multiple departments.
• Awarded a Certificate of Completion in recognition of successful internship performance.