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تم إلغاء حظر المستخدم بنجاح
مباشر حكيم, Restaurant Manager

مباشر حكيم

Restaurant Manager·Independent food company

الإمارات العربية المتحدة

ماجستير, Hospitality And Tourism Management

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 4 أشهر

Restaurant Manager

مارس 2021 - حتى الآن

Independent food company

دبي، الإمارات العربية المتحدة

مارس 2021 - حتى الآن

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

On Board Food and Beverages Manager/ Guest Services Manager

يوليو 2015 - نوفمبر 2020

Etihad Airways

أبو ظبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

يوليو 2015 - نوفمبر 2020

 Ensuring a safe cabin environment is maintained for the guest in the Premium zones (Business and First Class) of the aircraft, providing flawless, upscale, professional and high-class guest service experience.
 In charge of following up on guest complaints and providing the appropriate service recovery and documenting any incidents pertaining to flight safety and service
 Responsible for the monthly review of Premium Class cabin crew during the flight and training audits
 Ensuring food and beverages are served at the correct temperature and delivered according to Etihad Services Standards in Premium Class.
 In charge to conduct Duty-Free sale in Business and first-class using techniques and sales dialogue to increase and exceed the sales target.
 Worked closely with the Cabin Manager and Cockpit Crew to maintain optimum levels of communication for the effective and efficient completion of in-flight safety and service duties.
 Grew client base by enrolling guests into the loyalty programme, being a brand ambassador of company we reflect company values at all times.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

Retail Sales Associate

مايو 2014 - يونيو 2015

Sacoor Brothers

دبي، الإمارات العربية المتحدة

مايو 2014 - يونيو 2015

 Welcoming our guest and making rapport by smiling, eye contact, grooming, body language and voice notes.
 Handling High-class guest, providing superior services and convincing them in a professional way to buy our product.
 Illustrate the advantages and benefits of our brand.
 Carrying out background profile research and presenting new techniques.
 Seeking for a creative solution to our customer objections.
 Seeking to gain plans and growth for our slow-moving items.
 Achieving the monthly target set by the company and its goal.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Guest Services Team Leader

سبتمبر 2012 - مايو 2014

Centro Capital Centre By Rotana

أبو ظبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2012 - مايو 2014

 Responsible for the entire Front Desk operations including Recreation during the shift.
 Managing day to day operations and Night Audit.
 Handled the entire F&B operation during Night Duty In charge shift which includes - C-Taste Restaurant, C-Deli and C-Mondo Bar.
 Hand the opportunity to handle the department in the absence of the Guest services manager.
 Certified departmental trainer and responsible for the training of new colleagues along with refresher training for the team.
 Provide employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.
 Ensure standards set by the department are met at all the times and the highest level of customer service is maintained.
 Achieved the overall score of 94% for the Front Office in LRA
 One of the first properties to achieve the up-selling target amongst all Rotana properties in the UAE for the year of 2014.
 Ensuring that all guest complaints are dealt with immediately in an efficient and professional manner with proper follow-ups.
 Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Restaurant Supervisor

نوفمبر 2010 - أغسطس 2012

Rotana Hotels and Resorts

دبي، الإمارات العربية المتحدة

نوفمبر 2010 - أغسطس 2012

 Responsible for guiding the hostess, waiter/waitress in the performance of their tasks.
 Assist in developing and implement strategies and training for all F&B colleagues.
 Managing day to day operations of the restaurant and coffee shop.
 Inventory management & (FBM) placing requisitions for outlet F&B supplies.
 Create 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standard of genuine hospitality and exceeding guest expectations.
 Give personal attention, takes personal responsibility & uses teamwork when providing guest services.
 Perform other duties required to provide the services in an efficient manner like table layouts, cover set-ups, buffet displays, and theme night set-ups.
 Listen, apologize with empathy, find a solution and follow through when resolving guest complaints.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Indira Gandhi National Open University

يونيو 2013

يونيو 2013

ماجستير، Hospitality And Tourism Management

الهند

المعدل التراكمي (نسبة مئوية): 65%

المعدل التراكمي (نسبة مئوية): 65%

IHM Srinagar Kashmir, INDIA

يوليو 2010

يوليو 2010

بكالوريوس، Hospitality And Hotel Management

الهند

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

3 Years Degree in Hospitality and Hotel Administration. Designed Few Restaurants in my final year's project. Specialized in Front office, F&B Services, F&B Production, Housekeeping Management.

Skills

Fashion Retail
Expert
Fashion Retail
Expert
Food
Expert
Food
Expert
Guest Service
Expert
Guest Service
Expert
Customer Care
Expert
Customer Care
Expert
Hospitality
Expert
Hospitality
Expert
Effective Communication
Expert
Effective Communication
Expert
Adaptability
Expert
Adaptability
Expert
Team Work
Expert
Team Work
Expert
Leadership
Expert
Leadership
Expert
Drive for Results
Expert
Drive for Results
Expert
Coaching Skills
Expert
Coaching Skills
Expert

اللغات

الانجليزية
متمرّس
الهندية
اللغة الأم
الأوردو
اللغة الأم
العربية
مبتدئ

التدريب و الشهادات

التدريب
First Aid
Etihad Airways Training Centre
CPR and AED
Etihad Airways Training Centre

الهوايات

  • Charity Work, Community Services, Volunteering