Mubeena بشير

* Conducted a research study to evaluate customer satisfaction levels in the banking sector by analyzing service quality, customer experience, and overall satisfaction. * Designed and administered customer surveys to collect data on banking services, digital banking, responsiveness, and employee behavior. * Analyzed customer feedback using Microsoft Excel to identify key factors influencing customer satisfaction and loyalty. * Assessed the impact of service quality, complaint resolution, and technology adoption on customer retention. * Evaluated banking processes and recommended strategies to improve customer experience, service efficiency, and operational performance. * Prepared a comprehensive project report presenting research findings, data analysis, and actionable recommendations. * Strengthened analytical, research, communication, and problem-solving skills through practical application of banking concepts.