Mudasir Ali Khan

❖ Collaborated Knowledge operational effectiveness.
❖ Conducted executive-level workshops with CXO stakeholders strengthen strategic partnerships and transformation alignment, thereby securing 3
new strategic partnerships.
❖ Successfully led enterprise-wide ServiceNow transformation project AI-driven automation and governance frameworks, which
resulted an improvement in workflow efficiency and service delivery effectiveness.

Directed AI-enabled ServiceNow strategy aligned with enterprise-wide digital transformation objectives.

Established governance models for service catalog and knowledge management workflows, incorporating ML-driven enhancements, thus reducing manual effort by 40%.

Partnered with Technology and Data teams to implement automation and analytics dashboards for improved ROI measurement and performance tracking, thereby improving ROI tracking accuracy by 25%.

Managed ServiceNow platform enhancements across multiple ITSM domains, driving a 50% increase in self-service adoption.

Directed the Oracle-to-SAP HANA transformation for 50+ finance professionals with zero business disruption.

Generated $10M in savings through strategic workforce rationalization.

Implemented analytics dashboards, while improving decision-making speed by 30%.

Drove CXO-level consulting and enterprise roadmap design, enabling strategic alignment of digital platforms and achieving enhancement in decision-making speed and business visibility.

Delivered consulting-led cost optimization initiatives through enhanced reporting and analytics capabilities.

Generated cost savings of $2M in Advertising and Marketing expenditure and $3M in Transportation costs through financial optimization initiatives.

Provided strategic consulting support for Zero-Based Budgeting (ZBB), reconciliation, and financial planning processes, thus improving financial planning accuracy by 15%.

Implemented automated taxonomy enhancements, and improved catalog accuracy by 35%.

Streamlined knowledge management workflows, while reducing manual effort by 20%.

❖ Orchestrated the Central Finance Transition Program, generating $10M in cumulative savings through workforce rationalization automation-led
transformation initiatives.
❖ Governed large-scale cross-border transition programs, driving flawless execution and achieved 100% milestone adherence across geographically
distributed teams.
❖ Championed chatbot-enabled Service Desk transformation, reduced SLA breaches by 30% and improved operational efficiency through intelligent
automation.
❖ Executed large-scale cross-functional transformation programs involving integration of enterprise systems and analytics dashboards, delivering
improvement in operational efficiency and process standardization.

Supported Business Continuity Planning (BCP), incident management, and problem management activities, thus improving compliance by 20%.

Supported Business Continuity Planning (BCP), incident management, and problem management activities, thus improving compliance by 20%.