Client Service Analyst - ME
IQVIA
مجموع سنوات الخبرة :20 years, 11 أشهر
ü As a Client Services Analyst I provide training & technical support to clients which includes Product/ Brand/ Business Intelligence/ SEF managers of MNCs like Pfizer, GSK, Eli Lilly, Novartis, Boehringer etc. on Dataview/ Felxview/ SMART (MIDAS), Forecast Link and IAM platforms.
ü Dealing with clients' queries on data accuracy, interpretation of markets, data availability in AfME region (Africa, Levant and Middle East).
ü Delivery of Pharmaceutical & Medical Index/ Sales Territory and Spotlight to ME regional clients and Distributor Report to distributors/ agents like City Pharmacy, MPC, Al Baker, Alphamed etc. based in Dubai.
ü Meeting clients to build up bespoke geographies and customized datasets based on clients’ market definitions i.e., Established portfolio, Primary Care, COPD, Anti-infective, Asthma, Oncology, Immunology etc. to monitor Reps/ Rep territory performance.
ü Handling various clients’ spotlight, syndicated studies, and multi-country dashboards on Dataview, Flexview and Tableau.
ü Liaison with IQVIA RWE, Production & Tech teams for new offerings in the region i.e., OTC Consumer Audit, DHA Claims etc.
ü Flexview, OCRF & SFTP Admin, users’ (both internal/ external) access management etc.
The Astellas Pharma International (APINT) affiliate, based in Leiden, The Netherlands, Astellas Pharma International B.V. is focused on three key therapeutic areas, which include Transplantation and Antifungal, Urology, and Dermatology.
Responsibilities:
ü Developing and presenting various financial, sales and staff performance related reports to Regional Director GCC and senior management on monthly basis i.e., Stock Position, In-Market Sales and To Market Shipments, Veeva Dashboard reporting (staff performance) of GCC countries.
ü Monitoring stock movement & forecast issues and ensure that POs are sent accordingly for Gulf region. (Kuwait, Qatar, Oman and UAE)
ü Designing and maintaining HR Dashboard of GCC Staff with regards to attendance, insurance, EOSB, leaves, compensation and benefits.
ü Payroll processing of all Gulf staff members on monthly basis.
ü Maintain and record all promotional and staff related expenses, preparing Cost and Expense reports on monthly basis for Gulf region and submitting the same to Leiden HQ.
ü Liaising with Gulf distributors/ business partners for Debit/ Credit Notes, LPOs etc.
ü Vendors’ management for purchasing office equipment, air tickets, hotels arrangements.
ü Ensure that all the office policies are properly communicated to the staff.
ü Serve as primary point of contact for home office with HR, Accounting and IT departments at headquarters.
ü Complete logistical support for various local and international congresses, meetings and trainings from registration to travelling & accommodation for both internal and external customers.
Responsible for performing loss mitigation and recovery activities regarding delinquent or charged-off card accounts.
Liaison with the management for settlement of accounts.
Performs a variety of routine daily tasks; reviews reports, prepares correspondence etc.
A law firm which provides paralegal and debt collection services to various banks and corporate organizations across UAE.
Responsibilities:
Lead a team responsible for performing loss mitigation and recovery activities regarding delinquent or charged-off loan/ card and auto loan accounts of principal financial institutions in UAE i.e. Emirates NBD.
Maintaining and distributing portfolio of around 8000 delinquent cases to team via CRM.
Liaison with the bank for case queries and settlement of accounts.
Performs a variety of routine daily tasks; reviews reports, prepares correspondence etc.
Awarded Certificate of Appreciation by Emirates NBD for best performance as Team Leader amongst all legal agencies in UAE.
The School is registered as a not-for-profit, non-commercial institution, offers undergrad and post grad programs in Fine Art, Design and Architecture. Chartered and accredited by the Higher Education Commission Pakistan (HEC) and Pakistan Council of Architects and Town Planners (PCATP).
Responsibilities:
Academic Management with Permanent and Adjunct Faculty on a day to day as well as time bound level.
Managing enrolments, student affairs, grading, transcript & exam related matter.
Line Management of Academic Administrative office.
Analyzing and producing statistical information on student registrations, retention and past student records for various internal statuary bodies and external accreditation/ monitoring bodies.
Coordinating H.R activities and employment planning/ communication, attendance monitoring, retirement and confirmations.
Payroll processing of all staff members on monthly basis or as and when required. Yearly staff budget management.
Organization and Execution of Administrative Functions and Facility Management.
Updating and content management of organizational Website.
Member various internal committees including Academic, Admission, Branding Communication, IT Development Committee and Chairperson, Web Development Committee.
Initiated and implemented centralized automated system for the Academic, Accounts, Library Information Services & HR of the School
Registered as a non-commercial institution, offers undergrad and post grad programs in Business and IT. Chartered by the Ministry of Higher Education Afghanistan (MoHE) and affiliated with APTECH - World Wide, India.
Responsibilities:
Development and monitoring of academic policies, records management, registration, enrolments, exam management and student advisory affairs.
Analyzing and producing statistical information on student registrations, retention ratio and past student records for various accreditation/ monitoring bodies i.e. Ministry of Higher Education and Aptech Ltd.
Teaching undergraduate business courses.
Supporting Executive Director for procedural conformity with all the statutory requirements of the University Charter.
Liaison with the affiliate partner institution based in India.
Formalizing and helping in preparation of the Job Descriptions and Job Plans.
A sole partner institution in Pakistan of Curtin University of Technology, Australia, Portsmouth U.K & Informatics Holding Pvt. Ltd, Singapore, offers undergrad courses in Business and IT.
Responsibilities:
Managing enrolments and registration for offshore programs, student affairs & exam related matter.
Managing timetable, teacher availability tracking, teacher assistant and substitute alternatives tracking.
Liaison with Head Office and affiliate universities abroad i.e. Curtin - Australia, Informatics - Singapore & Portsmouth - UK.
Payroll processing of Visiting Faculty on monthly basis or as and when required.
A private sole proprietorship which provides Academic and Technical Support Services related to ICT Education to more than 40 schools (Government and Private) of Karachi, Pakistan, most of them impart education based on British Grammar System.
Responsibilities:
Liaison with the heads of affiliated institutional units and school boards through relevant presentations during scheduled meetings.
Recruitment of Staff, Management of payroll processing.
Overall supervision cum coordination of operational and academic matters for about 40 schools (Government and Private) of Karachi, Pakistan, most of them impart education based on British Grammar System.
Line Management of 60 teaching and non - teaching staff.
Correspondence with the institutional heads, publishers and teachers.