IT/IP/MPLS Network Support Engineer (CCNA. CCNP, MSc in Network)
sudan telecom company (sudatel)
Total years of experience :19 years, 4 Months
• Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors
• Implementing VPN/MPLS L3, VPN/MPLS L2, Internet services, internet over vpn services for companies and individuals customers
• Troubleshooting all network faults in Cisco and Huawie routers and switches
• Troubleshoot Windows OS 2000, XP, Vista, 7, 8, 8.1 and server 2003 & 2008
• Installation and troubleshooting of SDH/WDM Networks
• Install software applications, hardware peripherals and devices, update
Software and hardware drivers as needed, upgrade computers
• Manage operation team (Installation and configuration of customers CPEs), confirm SLA with customer, and check quality assurance for corporate service (Internet, VPN, and VOIP over fiber, and copper).
• Installing, Troubleshooting and Testing DSL and SHDSL Circuits
• WiMAX P2P Installation, configuration and maintenance
• Performed troubleshooting of end user security.
1- Supervise the installations, maintenance and fault finding of all radio equipments ( OptiX RTN 600 Huawei Microwave Series), (OptiX RTN 900 Huawei Microwave Series), (NEC PASOLINK Microwave System), (DBS 3900 GSM Huawei BTS system), (Site maintenance Terminal System GSM Huawei), ( U2000WebLCT RTN management system Huawei)
2- Work with OMC in monitoring the whole transmission equipments network and diagnose the faults and act immediately to inform the responsible technicians.
3- Supervise the Performing and scheduling the routine checks and preventive maintenance.
4- Daily and monthly report about all activities and faults In the network.
5- Inform the direct supervisor about the needed spare parts for the radio equipments in order to purchase or request in proper time.
6- Participate in network planning and future expansions
7- Dealing with all types of VIP customers and organizations
1- Supervise the installations, maintenance and fault finding of all transmission equipments (Optix OSN 1500/2500/3500/7500/8800/6800) Huawei company), (Metro 1000 series Huawei ), (Metro6100/BWS 1600G DWDM Huawei), (T2000 SDH & DWDM equipments management system Huawei company), (Unitrans ZXMP S385(V2.00 & V2.10) ZTE company), (ZXMP M800 & ZXWM M900 DWDM ZTE), ( ZXONM E300 SDH and DWDM equipments management system ZTE company
2- using all kinds of tools and test equipments like ( optical power meter, SDH & E1 analyzers
3- Work with OMC in monitoring the whole transmission equipments network and diagnose the faults and act immediately to inform the responsible technicians.
4- Supervise the Performing and scheduling the routine checks and preventive maintenance.
5- Daily and monthly report about all activities and faults In the network.
6- Inform the direct supervisor about the needed spare parts for the equipments in order to purchase or request in proper time.
7- Participate in network planning and future expansions
8- Dealing with all types of VIP customers and organizations