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Muddasser Qureshi, Customer service manager

Muddasser Qureshi

Customer service manager·Mobilink

Pakistan

Bachelor's degree, Software project management, JAVA , web Technologies, programming , networks and network security,

Work experience

Total years of experience: 1 years, 3 months

Customer service manager

July 2010 - September 2011

Mobilink

Pakistan

July 2010 - September 2011

provide customers with product and service information.
troubleshooting and network management in franchise.
identify, research and resolve customers issues using the computer system.
sell product and place customer orders in computer system.
recognize document and alert the manager of trends in customer calls.
train the internees in understanding web portals and assis in IT services and cater the issues.

Company industry:
Telecommunications
Job role:
Support Services

Education

NUST School of Electrical Engineering and Computer Sciences

July 2011

July 2011

Bachelor's degree, Software project management, JAVA , web Technologies, programming , networks and network security,

Pakistan

GPA (point): 2.4 out of 4

GPA (point): 2.4 out of 4

CCNA Cisco Certified Network Associate Certified traning from Corvit Islamabad in 2010 Four certificated of Linux Security and Administration Workshop equaling to RHCE and further basics with hands on practice. internship in Mobilink as as a IT officer for assisting in IT services and network troubleshooting.

Garrison cadet college kohat

June 2007

June 2007

High school or equivalent, Maths, physics, chemistry, english

Pakistan

GPA (percentage): 82%

GPA (percentage): 82%

i secured A1 grade in my intermediate examination

Garrison cadet college kohat

June 2005

June 2005

High school or equivalent, Science, English

Pakistan

GPA (percentage): 91%

GPA (percentage): 91%

completed my matriculation from garrison cadet college kohat,

Skills

Network Security
Expert
Network Security
Expert
Physics
Expert
Physics
Expert
Science
Expert
Science
Expert
Java
Expert
Java
Expert
Programming
Expert
Programming
Expert
Oracle SQL Server
Expert
Oracle SQL Server
Expert
Linux
Intermediate
Linux
Intermediate
Netbeans
Intermediate
Netbeans
Intermediate
web programming
Intermediate
web programming
Intermediate
MS office
Expert
MS office
Expert
Windows
Expert
Windows
Expert
JAVA programming
Intermediate
JAVA programming
Intermediate
php coding
Intermediate
php coding
Intermediate
Network Security
Expert
Network Security
Expert
Physics
Expert
Physics
Expert
Science
Expert
Science
Expert
Java
Expert
Java
Expert
Programming
Expert
Programming
Expert

Languages

English
Expert
Urdu
Expert