Product Manager
Lenovo
Total years of experience :18 years, 0 Months
In charge of All Certification - Type approvals - Homologation in the Middle East and Africa (Lenovo Motorola Smartphones and tablets).
•Develop Reports: Oversee technical solution documents such as SAR test reports, EC declarations of conformity, and technical specs.
•Initiating New Concepts: Communicate the value proposition of new products to all go-to-market teams and ensure that effective sales support materials and packages are created.
•Develop Strategies: Develop racks product line performance against competitors while keeping current on industry trends and new product development.
•Define, develop software & Hardware customization, (telephony, accessories), test it and confirm.
•Market Research: Report and track Market issues (Agile, Jira, and PLM system).
•Support Salesforce: Worked closely with the Salesforce to develop realistic sales forecast report.
•Mobile product Management: Supervise operator technical validation of Lenovo /Motorola terminals and approval of commercial items (User Manual, Safety and Start-Up Guides, Labels and Packaging, Shipments).
•Manage Client and Advisor escalations: Responsible for identifying product gaps, improving customer experience, collaborating with key partners, establishing product pricing, organizing product launches, and soliciting feedback from customers & daily reports.
•Training & Support Planning: Created product and program materials and conducted training courses & presentation for sales force, partners and promoters.
•Proven Interpersonal Skills: Cultivated good relation with operators in the region like Etisalat, Du, STC, Zain, Wataniya and more.
•Achievement: As certificate manager for MEA, I added 18 more countries to the countries that were Lenovo coverage in ME only.
•Successful launch of Samsung Galaxy phones (S1, S2, S3 and S4
Field Test Team) -
Back Office FZ
•Inspire team members to reach sales goals in the pursuit of overall company objectives. Provide good quality Service to the clients & maintain daily, weekly and monthly Reports to be presented to the clients. Handling more than three campaigns and more than 18 employees.
Iraq
•Confident communicator with the ability to lead colleagues, respond to customer inquiries, and provide full information about the Network coverage, rooming, scratch cards, the Calls prices and other information's.
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