Senior Sales Advisor
Gulf Greetings LLC
Total years of experience :10 years, 3 Months
Assi Assisting customers on the floor and payment points
Explaining product features and benefits to customers
Suggesting upgrades, and add-ons to customer to increase sales
Promoting positive customer feedback, retention, and satisfaction
Processing customer returns and refunds as per the procedure
Explaining promotional and loyalty programs to customers
Following and achieving sales targets consistantly
Maintain and monitor KPIs and send periodic reports
Stock management using system check, locate and transfers
Improve sales by planning promotional marketing activities
Monitoring market conditions and local rival pricing
Responsible for the daily management of the till and sales
Adhering to Health and Safety requirements of the authorities
Handling customer complaints in a calm manor
Assembly of sold items, electric and mechanical products
Troubleshooting of faulty items and making supplier returns
Receiving stocks from suppliers and warehouse deliveriessting customers on the floor and payment points
Explaining product features and benefits to customers
Suggesting upgrades, and add-ons to customer to increase sales
Promoting positive customer feedback, retention and satisfaction
Processing customer returns and refunds as per procedure
Explaining promotional and loyalty programs to customers
Following and achieving sales targets consistantly
Maintain and monitor KPIs and send periodic reports
Stock management using system check, locate and transfers
Improve sales by planning promotional marketing activities
Monitoring market conditions and local rival pricing
Responsible for the daily management of the till and sales
Adhering to Health and Safety requirements of the authorities
Handling customer complaints in a calm manor
Assembly of sold items, electric and mechanical products
Troubleshooting of faulty items and making supplier returns
Receiving stocks from suppliers and warehouse deliveries
Customer Services Representative
• Responding promptly to customer enquiries in person or via telephone, letter and email-always in a professional and efficient manner.
• Using the in-house system to record necessary information and investigate actions as required.
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with the company’s products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.
• Telesales and marketing Attending to inbound calls from clients, service providers and making outbound reservations and bookings
• Effectively and efficiently disseminate packages and other promotional materials across to the general public, established travel networks and other potential markets
• Supervising a Mini Superrette and a Filling station
• Receipting cash proceeds from the outlets and daily banking
• Placing orders and following up on deliveries
• Preparing payments for our suppliers and making supplier reconciliations
• Preparing customer monthly statements and making sure they are delivered in time
Chasing debtors to fulfill their obligations and doing monthly reconciliations
Preparing monthly Bank reconciliations and submitting to head office.
• Preparing and submitting monthly management accounts
Debtors Accountant
Updating Debtors Accounts
Follow up on overdue accounts
Handing Over Bad Debts to Authorities
Debtors Reconciliations
Weekly and Monthly Reporting
Receipting cash from sales and daily banking.
Petty cash handling
Placing orders and following up on deliveries
Preparing payments for suppliers and making supplier reconciliations
Preparing customer monthly statements and making sure they are delivered in time.
Chasing debtors to fulfill their obligations and doing monthly reconciliations
Preparing monthly Bank reconciliations and submitting to Financial Accountant.
Preparing and submitting monthly management accounts.
Writing monthly reports to management updating on my department analysis, review and conclusions