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Sami Dajani, Operations Manager (Emerging Markets)

Sami Dajani

Operations Manager (Emerging Markets)·Cisco Systems

United Arab Emirates

Master's degree,

Work experience

Total years of experience: 31 years, 5 months

Operations Manager (Emerging Markets)

January 2009 - Present

Cisco Systems

Dubai, United Arab Emirates

January 2009 - Present

Lead a community of 7 people managers, 43 account managers and 2, 000 partners across two theatres. Manage a highly complex environment of multi-layered business stakeholders, service level agreements and diversified market trends.

Reporting into Cisco's World-Wide Inside Sales organization (corporate), scope of responsibility includes engaging in high impact initiatives such as the roll out of new global-go-to market models, piloting of new program offerings and retention of top talent.
Company industry:
IT Services
Job role:
Management

Regional Distribution Manager

March 2007 - December 2008

Cisco Systems

Dubai, United Arab Emirates

March 2007 - December 2008

Brought in to successfully set up and turn around an ailing business into one of the best performing Distribution operations in Emerging Markets. FY’08 financials are a testimony to the outstanding transformation of Gulf Distribution yielding 25% revenue growth.

Today, Cisco’s Gulf Distribution model is synonymous with consistency, scalability and profitable growth.
Company industry:
IT Services
Job role:
Sales

Channel Sales Manager

October 2002 - January 2007

Hewlett Packard (HP)

Dubai, United Arab Emirates

October 2002 - January 2007

Driven and managed a significant portion of HP Middle East’s annual turnover across three of the corporation’s business units (P.S.G., T.S.G. and I.P.G.)

Accountable for the profitable sale of commercial products & services through a network of distributors, T1 & T2 resellers. Responsibilities included the recruiting, developing and managing of a sales team to deliver on corporate objectives.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Distribution Manager

April 2001 - September 2002

Compaq Computers fze

Dubai, United Arab Emirates

April 2001 - September 2002

Generated annual sales of $25M with an above industry average profitability of 20%. Effectively restructured and steered Compaq’s commercial channel GTM model to a healthy blend of profit, revenue, DSO and inventory turns - delivering 18% of incremental revenue growth.

Qualified and authorized new channels. Negotiated long and short-term business plans and evaluated contingency scenarios. Isolated and tackled key (internal and external) business inhibitors hurdling growth.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Regional Brand Manager

January 1999 - March 2001

Compaq Computers fze

Dubai, United Arab Emirates

January 1999 - March 2001

Increased customer acceptance by gaining 2 PTs of market share. Managed all aspects of category business across 35 subsidiaries (M.E.M.A.). Analyzed key financial indicators and formulated annual Business Plan with full revenue and profit accountability.

Formed cross-divisional teams to bridge communication and functional gaps between Sales, Finance and Operations.Reduced inefficiencies and realigned internal business processes.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Brand Manager

October 1996 - December 1998

IBM

Dubai, United Arab Emirates

October 1996 - December 1998

Successfully launched and refreshed new product lines on a three monthly basis. Rolled out competitive monthly promotions to generate run-rate business. Anticipated and responded to competitive trends. Substantially improved forecasting accuracy and minimized obsolescence charges.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Large Account Manager

May 1995 - May 1996

Gulf Computers (Sun Microsystems Distributor)

Abu Dhabi, United Arab Emirates

May 1995 - May 1996

Identified new opportunities, responded to R.F.Ps & recommended a best fit integrated solution for customers.Liaised with primary vendor to leverage available resources & technical know-how to win deals.

Administered the implementation of large-scale projects. Allocated appropriate resources to ensure high quality level of service and support to clients at all times.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Technical Support Representative

June 1993 - February 1994

Corporate Software Inc.

United States

June 1993 - February 1994

Engaged with senior technical consultants to resolve challenging software and hardware problems. Perfected the use of PSS WorkBench, PSS KnowledgeBase Article Browser, and WADLE. Provided high quality product support to all level end users.
Company industry:
Software Development
Job role:
Support Services

Education

American University in Dubai

June 2003

June 2003

Master's degree,

United Arab Emirates

Northeastern University

June 1993

June 1993

Bachelor's degree, Engineering

United States

Skills

Turnover
Expert
Turnover
Expert
HP
Expert
HP
Expert
Piloting
Expert
Piloting
Expert
Channel
Expert
Channel
Expert
Profitability
Expert
Profitability
Expert
Profitability
Expert
Profitability
Expert
Channel
Expert
Channel
Expert
Piloting
Expert
Piloting
Expert
HP
Expert
HP
Expert
Turnover
Expert
Turnover
Expert

Languages

Arabic

Expert

English

Expert

French

Beginner

French

Beginner