Reena Thomas

Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

TASK AND RESPONSIBILITIES
•Maintains a clean and organized workplace so that partners can locate resources and product as needed.
•Maintains regular and consistent attendance and punctuality.
•Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
•Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
KEY ACCOMPLISHMENTS
•Exceeded the company’s sales goals by effective up selling of company’s product.
•Wrote an employee’s manual on the Dos and Don’ts of customer service provision for new employees.
•Organized service workflow to meet the influx of customers.

TASK AND RESPONSIBILITIES
•Deal directly with customers either by telephone, electronically or face to face
•Respond promptly to customer inquiries
•Handle and resolve customer complaints
•Manage customers account
•Keep records of customer interactions and transactions
•Record details of inquiries, comments and complaints
•Follow up on customer interactions
•Provide feedback on the efficiency of the customer service process