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M'uhaammed Essam, IT SUPPORT & ERP SYSTEM ADMIN.

M'uhaammed Essam

IT SUPPORT & ERP SYSTEM ADMIN.·ALMAAMEER COMPANY FOR BAKERY & PASTRY,

Saudi Arabia

High school or equivalent, information Geographic Technology (GIS SYSTEM SECTION)

Work experience

Total years of experience: 9 years, 7 months

IT SUPPORT & ERP SYSTEM ADMIN.

February 2025 - Present

ALMAAMEER COMPANY FOR BAKERY & PASTRY,

Khobar, Saudi Arabia

February 2025 - Present

• Managed ERP and IT systems, troubleshooting complex hardware, software, and network issues to ensure minimal downtime.
• Configured, monitored, and troubleshooted POS systems, resolving hardware, software, and network issues promptly.
• Configured and maintained Windows servers, Active Directory, DNS, and DHCP.
• Documented technical procedures and created knowledge base articles for support team.
• Trained staff on recurring issues to reduce Level 1 escalations by 30%.
• Monitored backups and performed data recovery tests to ensure data integrity.
Company industry:
IT Services

TECHINCAL NETWORK AND DEVICES (IT ASSISTANT).

July 2023 - January 2025

ORANGE MAIN UPPER SITE

Asyut, Egypt

July 2023 - January 2025

• Installed, configured, and supported network devices (routers, switches) and endpoints.
• Assisted in troubleshooting LAN/WAN connectivity and VPN issues.
• Provided remote support using RDP and AnyDesk, resolving complex technical issues.
• Maintained inventory of IT assets and ensured compliance with company IT policies.
Company industry:
IT Services

IT ASSISTANT.

December 2022 - June 2023

FUTUERS LANGUAGES SCHOOL,

Hurghada, Egypt

December 2022 - June 2023

• Supported classroom IT systems, smart boards, and audio-visual equipment.
• Assisted in software installations, OS updates, and configuration for teaching systems.
• Documented recurring issues and contributed to team knowledge base.
Company industry:
Primary, Prep, & Secondary School

TECHINCAL NETWORK.

January 2015 - January 2021

ALL IN ONE FOR IT SOULIONS,

Hurghada, Egypt

January 2015 - January 2021

• Provided network setup and troubleshooting support during study period.
• Assisted in system configuration, router and switch management, and endpoint support.
Company industry:
IT Services

Education

FACULTY OF ARTS ASYUT UNIVERSITY

June 2021

June 2021

High school or equivalent, information Geographic Technology (GIS SYSTEM SECTION)

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Microsoft tools
Expert
Microsoft tools
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Windows Server
Intermediate
Windows Server
Intermediate
Remote Support
Intermediate
Remote Support
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Routing and Switching
Expert
Routing and Switching
Expert
Firewall Management
Intermediate
Firewall Management
Intermediate
Print Servers
Intermediate
Print Servers
Intermediate
File Servers
Expert
File Servers
Expert
IP Networking
Expert
IP Networking
Expert
PC Networking
Expert
PC Networking
Expert

Languages

Arabic
Native Speaker
English
Intermediate

Hobbies

  • Association Football
    A fan of Barcelona and Arsenal.I love watching football and analyzing tactics and moves.