M'uhaammed Essam

• Managed ERP and IT systems, troubleshooting complex hardware, software, and network issues to ensure minimal downtime.
• Configured, monitored, and troubleshooted POS systems, resolving hardware, software, and network issues promptly.
• Configured and maintained Windows servers, Active Directory, DNS, and DHCP.
• Documented technical procedures and created knowledge base articles for support team.
• Trained staff on recurring issues to reduce Level 1 escalations by 30%.
• Monitored backups and performed data recovery tests to ensure data integrity.

• Installed, configured, and supported network devices (routers, switches) and endpoints.
• Assisted in troubleshooting LAN/WAN connectivity and VPN issues.
• Provided remote support using RDP and AnyDesk, resolving complex technical issues.
• Maintained inventory of IT assets and ensured compliance with company IT policies.

• Supported classroom IT systems, smart boards, and audio-visual equipment.
• Assisted in software installations, OS updates, and configuration for teaching systems.
• Documented recurring issues and contributed to team knowledge base.

• Provided network setup and troubleshooting support during study period.
• Assisted in system configuration, router and switch management, and endpoint support.