Volunteer Computer Technician
Protonic.com
Total years of experience :6 years, 7 Months
• Diagnosis of desktop, application, networking and infrastructure issues
• Experience of supporting a wide and varied client base
• Troubleshooting PC’s, laptops, printers, tablets, smartphones and networks MS XP, VISTA, 7, 8.1, Mac, Linux Mint & Ubuntu
• Acting as the first point of contact for all IT & technical queries
Network Setup and Optimization
Hardware and office equipment maintenance
20 End User Machine installation, rollout, disaster recovery, imaging, backup, support, administration ( predominantly MS windows Platform)
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
Deployed and configured PCs, Workstations and Laptops.
Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
Operating System Installation of Windows XP/VISTA / Windows 7/Windows 8 & 8.1, Linux Mint, Ubuntu
Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.
Explained the exact cause of problem and provided solutions to it.
Responsible for responding to customer calls on hardware and sofware issues
Maintaining 50 end users machines including local shop, Tourist Board Office & Municipal office, city of Podgora, total of 70 end user machines
• Diagnosis of desktop, application, networking and infrastructure issues
• Experience of supporting a wide and varied client base
• Troubleshooting PC’s, laptops, printers, tablets, smartphones and networks MS XP, VISTA, 7, 8.1, Mac, Linux Mint & Ubuntu
• Acting as the first point of contact for all IT & technical queries
• Managed client inquiries about the service being offered by the Watersport centers
• Rent schedule and ticket booking of Rent-a-Boat, Jet-Ski's, Parasailing and other watersports enternainment equipment
• Acting as a single point of contact for multilingual customer inquiries
• Working closely with the Australian Travel Agencies Top deck, Bus about, Sail Croatia, Kontikki, Travel Talk
• Managing a very high daily workload ( average of 300 customer inquiries on a daily basis )
At Procesor Computers-Index j.d.o.o my job was to:
-repair and diagnose various problems ( Desktops, Laptops, Scanners, Printers, Faxes, Network, Smartphones, Tablets
-Tier/Level 2 customer support
-organization and sales
• Managed client inquiries about the service being offered by the Watersport centers
• Rent schedule and ticket booking of Rent-a-Boat, Jet-Ski's, Parasailing and other watersports enternainment equipment
• Acting as a single point of contact for multilingual customer inquiries
• Working closely with the Australian Travel Agencies Top deck, Bus about, Sail Croatia, Kontikki, Travel Talk
• Managing a very high daily workload ( average of 300 customer inquiries on a daily basis )
Quality Control
Transport Organization
Logistics
Warehousing
Business Economy and Sales Department Graduate