Operation and Fleet/Logistic manager at Autoworld rent a car
Autoworld
مجموع سنوات الخبرة :14 years, 1 أشهر
-Monitors and directs the daily activities of Fleet Management operations; prioritizes work to be completed.
-Supervise lease returns, including arranging appointments, -inspecting vehicles and issuing any related reports, Coordinate, control the after sales activities and support client in their quarries like workshop, documents, vehicle and accident, obtaining customer's approval of estimates; supervising and approving arrange towing and temporary vehicles
- Plan, prioritize, assign, supervise, review, and participate in the work of staff to correct deficiencies
- Participate in the development of goals and objectives as well as policies and procedures; make
recommendations for changes and improvements to existing standards, policies, and procedures;
participate in the implementation of approved policies and procedures; monitor work activities to
ensure compliance with established policies and procedures.
- Maintain records concerning operations and programs; prepare reports on operations.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations and Manage all applications for lease contracts
-Meet with clients to negotiate management and service contracts, determine priorities, and discuss operational status of vehicles.
- contact with other supervisors/manager for fleet movement /insurance approvals / maintenance /sold vehicles /financial reports related to fleet deprecation -insurance invoices-maintenance aging etc.)
- Manage lease process and associated
-visit workshop on weekly and monthly basis
-receive accident papers from all departments (lease/rental/projects) and delivers to gro
-follow daily with gro for accidents/stolen cases/new plate request
- follow with insurance till approval and workshop till repair
-follow the process of insurance clam till issue the invoice and send to HO
- Perform other related duties as may be required
-Supervise lease returns, including arranging appointments, -inspecting vehicles and issuing any related reports
-Process all leasing documentation and maintain detailed files on all leasing transactions
-Manage all applications for lease contracts
-Analyze all lease files 120-days before the contracts expire; and actively communicate with lease-vehicle customers prior to lease --renewal or expiration date
-Prepare various reports, including the ratio of retail sales to leases, renewal percentages, the percentage of customers lost and why, as well as other relevant statistics
-Actively sell lease renewal or additional lease to customers with lease expiration date
-Help the customers select vehicles, by asking them questions and listening carefully to their answers, in order to identify their needs
-Discuss the vehicle’s product performance, functioning and advantages
-Describe any optional equipment the customer might purchase
-Offer to road test a vehicle for any potential customer
-Deliver vehicles to the customers
1) Keep updated with market requirement in term of offices and residential area
2) Keep good contacts with customers
3) Keep a clear record for location lease related invoices, inquiries and approvals
4) Manage market data requests related to real estate planning
5) Support interpretation of lease documents -
6) Manage lease records in real estate system
7) Responsible for tenant / landlord correspondence
8) Facilitate monthly rent and payments
9) Manage payments reconciliations updates and monthly adjustments
10) Utilize and maintain the lease database
11) Assist Risk Management with the insurance administration process
12) Manage Master lease files in file room
13) Manage lease process and associated check requests
14) Responsible for facility maintenance issues, determining responsibility and manage process to completion.
15) Responsible for commencement letters with prospective tenants
16) Perform other related duties as may be required
-Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
-Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
-Develops estimates by costing materials, supplies, and labor; -calculating customer's payment, including deductibles.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned.
-Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
, I finished my compulsory education. When I was a junior high school student, I was really interested in Business Administration So I decided to major in it in the future. i study through 4 years economics ,organizational behavior ,accounting and logistics and supply chain management