Public Relation Officer
TOP GEAR AUTOMOBILES SERVICES
Total years of experience :9 years, 3 Months
Maintain updated knowledge of all company products and services in order to provide
adequate education to customers
* Provide information and instructions about relevant products and services
* Make product and service suggestions to meet the customer’s specific needs
* Field incoming phone calls and respond to phone messages from customers
* Promptly respond to customer questions submitted via email or our website
* Answer customer questions and provide information to resolve any issues
* Process orders and returns
* Online apply New Visa, Cancellation of visa, Quota System, Labor Card renewal and Cancellation
and Trade License renewal and Cancellation
Open and maintain customer accounts by recording account information
* Prepare product or service reports by collecting and analyzing customer information.
* Manage large amounts of incoming calls.
* Handle complaints, provide appropriate solutions and alternatives within the time limits.
* Assist with placement of orders, refunds, or exchanges.
* Online apply New Visa, Cancellation of visa, Quota System, Labor Card renewal and Cancellation
and Trade License renewal and Cancellation
* To handle all the legal and visa services like registration of trade license and visa issuing and
canceling for corporate as per as family visas.
* To support the accounts department as dealing with banks
Inform customer of deals and promotions
* Sell products and services
* Utilize computer technology to handle high call volumes
* Work with customer service manager to ensure proper customer service is being delivered
* Close out or open call records
* Compile reports on overall customer satisfaction
* Resolve customer complaints via phone, email, mail or social media
Greeting arriving Guests, assign rooms and ascertain guest payment and billing information.
* Guiding Guest to the popular points of UAE and providing history knowledge to them.
* Guiding drivers to the exact locations from they need to pick the visitors.
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