Customer Service Representative
Gerry's Dnata
Total years of experience :10 years, 1 Months
- A Professional with rich and diverse experience of serving the customers skillfully and in an overwhelming manner.
- A refined professional thoroughly exposed to various functional areas through a number of competency - enhancement training sessions conducted by the brand names in airline industry.
- Possess demonstrated expertise in managing specialized work aspects viz. special customers/passenger services, interactions & problem solving, travel documents monitoring, bookings/reservations, administration and data handling, accounting procedures and ensuring customer satisfaction.
- Competent to work within and through the teams while ensuring a customer-oriented service approach.
- Consummate professional with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams. Outstanding presentation and leadership skills.
- Passionate about traveling and people-interaction while possessing excellent communication and interpersonal skills.
- Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty
- Acknowledge for unwavering commitment to providing exceptional customer services.
* Provide primary support of network operations by managing customer connectivity status and end-to-end services.
* Identify sources of problems, and coordinating with the external vendors and resolve configuration or connectivity issues.
* Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis.
* Maintain thorough network operations documentation.
* Manage Network Access Controller Devices.
* Maintenance and Troubleshooting of All Company Software & Hardware problems.
* Installation and configuration of New Computer System.
* Prepare and maintain inventory list, user wise hardware/IP/other peripheral list and all IT related records & files.
* Document network problems and resolutions for future reference.
Troubleshoot and repair/ re-installation/ re-configuration existing Computer System.
* Ability to work in a team and communicate effectively.
Ability to communicate verbally via the telephone with clients and vendors.
Bachelor's Degree in Computer Engineering Majors: Networking (CCNA) Certified.