Renewals & Pre-Sales Specialist
Thasaamah Technology
Total years of experience :9 years, 8 Months
• Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate
• Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the client
• Maintain accurate and timely information within company CRM database.
• Track and provide status updates on all open opportunities
• Sell the benefits of Multiyear and financing options
• Maintain working knowledge of all 3rd-party tools
• Accurately process pre-sales tasks and post-sales requests including new maintenance quoting & preorder quote preparation
• Oversee and respond to basic sales questions around process or entitlement
• Ensure Order Review
• Work with Partner Sales teams to close business
• Proactively communicate with existing clients to renew their existing service and potential to
increase sales of organization’s products and/or services.
• Uncover additional sales/training opportunities when responding to quote requests.
• Respond to email/phone inquiries from internal and external clients
• Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts.
• Communicate with clients in a professional, concise, and effective manner.
• Maintain proactive Managed Service Contract renewal quotes and Commodity hardware add on product quotes for managed service clients.
• Perform additional tasks as needed and/or requested.
Develop Clear objectives, align target markets and customers, corresponding value propositions to increase and penetrate within Qatar.
• Develop long term strategic partnerships with key portfolio groups in Qatar & extend the relationship in the region.
• Provide analysis and performance forecasts against business plans, and when necessary make timely adjustments of priorities to achieve plan
• Ensure region contributes to overall performance of the business unit by meeting or exceeding AOP
• Oversee the sales process to attract new clients.
• Conduct presentations to Senior Executives, decision makers of Vodafone as a preferred Partner
Work with senior team members to identify and manage risks.
• Building a profitable portfolio of new customers, gaining an understanding of their needs and matching them to the range of Products
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization.
• Provide an appropriate relationship management service to customers ensuring effective satisfaction of their personal needs.
Managed Administration for E3 & E5 License including eDiscovery cases in the Security & Compliance Center.
•Experience of working with US, Canada and Europe Customers.
•Managed support on Exchange Online, SharePoint Online, One Drive, Skype for Business and Microsoft 365 Admin Centre.
•Assisted companies in migrating their local services to Microsoft hosted cloud services as part of their cost reduction projects.
•Liaise with, and provide training and support to end users and staff on computer operation and other issues
•Perform quality work on all service requests/incidents with focus on customer satisfaction
•Received positive customer Feedback for the support assistance
Documented and tracked all received requests in incident management system.
•Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.
•Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.
•Evaluated and implemented an Asset & Procurement Management System Application (ePMS) for Finance House.
•Managed and maintain IT asset management inventory including servers, desktops and software licenses.
•Work with vendors on new/renewal of service maintenance contracts and procurement of all IT related equipment.
•Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)
•Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.
•Applied critical thinking to solve problems that did not have documentation
•Build user relation and satisfaction by educating and solving their problems.
•Configuration and Troubleshooting of Microsoft Operating Systems, Mac OSX.
•Ensure technical service levels are achieved through proactive monitoring and initiation of actions to correct potential and actual issues.
•Managed and maintain IT asset management inventory including servers, desktops and software licenses.
•Coordinate service maintenance contracts and procurement of IT related equipment.
•Documented all technical process and procedures to help support all team members.
•Performed data backups and restoration of servers and clients.
•Provide support for the applications, Printers and scanners.
•Troubleshoot and resolved desktop, network and system issues.
•Maintaining User Profiles, user accounts and user rights
Bachelors in Science and Information Technology