Lead Infrastructure Engineer
CONTRACT RESOURCES (Oil & GAS)
Total years of experience :11 years, 5 Months
• Servers, Cloud, Network (LAN & WLAN) and all kind of IT hardware administration.
• Administration and maintenance of virtual environment e.g., VMware, Hyper V and Citrix environment.
• Administration and management of Azure IaaS Infrastructure as a Service (networking, storage, virtual machines).
• Administration and management of Azure Backup and Recovery Services (On Prem VMs, Azure VMs, Azure Files Shares etc.
• Administration and management of Azure Security (NSG, ASG Sentinel, Security Centre, Defender, ACL, Azure Firewall, Policy).
• Hands on experience on Azure Migrate (VMware VMs, Hyper-V VMs, physical servers, other virtualized servers, and public cloud VMs to Azure).
• Administration and management of Azure Storage.
• Administration and management of Domain Controllers, Active Directory, DHCP, DNS, IIS, Group Policies, Print Server, File Server, and IIS.
• Administration and management of Cisco Meraki Cloud dashboard and Cisco Meraki Switches and Access Points WiFi6 devices.
• Administration Veeam Backup & Replication.
• Administration and management of storage NAS/SAN and other internal storage management.
• Administration of Veeam backup server and responsible for all backup jobs to be done successfully.
• Disaster Recovery management and failover in case of any incident or disaster.
• All Firewalls (Cisco Security Appliance and Fortinet) administration and management.
• Coordinating with all ISPs in Middle East like Etisalat, Ooredoo, FASTtelco, STC and Oman Tel.
• Responsible for SharePoint, MS Teams, One Drive and Exchange Office 365 administration.
• Email Signature Management - Office 365, Exchange & Domino administration and management.
• Mimecast: Cloud Cybersecurity Services for Email, Data & Web administration and management.
• IP Telephony Cisco / Avaya / Grandstream / Panasonic administration.
• ERP, Portals and Other Software's system administration.
• Administration of heavy printer and print management software.
• Administration of RMM (ATERA, KINETICS etc.) and patch management system.
• Malwarebytes Nebula Cloud administration.
• Providing technical and desktop support to all users in Middle East (UAE, Kuwait, Oman, Saudi Arabia, Qatar, Australia, and New Zealand.
• Maintenance and upgrade of systems and networks.
• Sites setup for LAN and WLAN network, including switches, access points, printers, IP telephony installation and configuration.
• All OS's Win10, Win11, Win Server 2016, Win Server 2019, Win Server 2021 upgrades / downgrades on servers, laptops, and desktops.
• Administration and management of HP and Dell BLADE, Rack mounted and Tower servers.
• Administration and management of Domain Controller, Active Directory, Group policies, User accounts, OUs, User Groups, Print Server, Shared and Security permissions, DHCP, DNS, IIS etc.
• Administration and management of Exchange Office 365, One Drive, Microsoft Teams.
• Management, administration and maintenance of VMWare and Hyper V based virtualized infrastructure.
• Administration and management of storage devices e.g. NAS, SAN etc.
• Administration and management of backup applications e.g. Veeam (VMware and Hyper V), Backup Assist (File Level Backups), Acronis (User Level Backup) etc.
• Administration and management of Web based company portals and website e.g. Correspondence Tracking System, Company Portal etc.
• Administration of Oracle based ERP business application e.g. management of user module rights and work flow management etc.
• Management, administration & technical support of IP Telephony (Cisco, Avaya & Grand Stream etc.) and Panasonic / NEC PABX.
• Administration and management of all networks and security devices e.g. Firewalls (Cyberoam, Fortinet FortiGate and SonicWALL), Switches (Cisco, 3com), Wi-Fi Routers / Access Points (Cisco, Aruba, Ubquiti, D-Link, TP-Link) etc.
• Administration and configuration of site-to-site IPsec connectivity, SSL VPN, UTM Rules, Port Forwarding, Rules and backup management of all network devices.
• Administration and management of Help Desk Ticketing System.
• Administration and management of Antivirus (ESET, Sophos etc.).
• Administration and management of heavy Photocopiers, Printers, Plotters and Scanners etc.
• Head office and all sites networks administration, management and deployment according to requirements.
• Providing user level support to all staff including all site staff, consultants and clients etc.
• Providing all kind of desktop, laptop and technical support (Onsite Support, Remote Support (TeamViewer / Any desk etc.), and Telephonic Support, available 24/7 on call.
• Cable termination, Cables pulling, Patch panel management and arrangements.
• Network troubleshooting e.g. any discontinuity or any disruption etc.
• Building of new laptops, desktops according to the requirements.
• Installation and configuration of windows OS (XP/ 7 / 8 / 10 & Mac OS) & Win Server OS (2003 / 2008 / 2012 / 2012R2 / 2016 / 2019).
• All kind of software’s installation e.g. AutoCAD, ZWCAD, DWG / DWF Viewer, Primavera and other technical software’s installation.
• Customization of laptops, desktops according to the employee requirements.
• Maintenance and repair of laptops, desktops, mobile phones and tablets etc.
• Assisting Procurement department for purchasing of Systems / Network devices Laptops, Desktops, Printers, Scanners, Mobile Phones, and Cameras etc.
• Coordinating with IT suppliers and vendors, if required.
• Responsible for the renewal of licenses and subscriptions etc.
• Initiating monthly Etisalat bills entries in ERP system.
• Responsible for Etisalat related issues (New Internet/Telephone/ Sim Cards, Upgrading/Downgrading/Cancellation etc.)
PROJECTS
• On-Premises Exchange migration to Office 365.
• Successful implementation of Correspondence Tracking System by replacing old Document Management System.
• Full Data Center Deployment.
VMware Deployment with High Availability and Disaster Recovery.
Storage Deployment. (HPE SAN 2050, QNAP)
Cisco Network Switches Deployment.
Fortinet FortiGate firewalls Deployment.
Access Points Deployment. (Ubiquiti)
• Antivirus Deployment. (Sophos Intercept)
• Administration of Microsoft domain controllers Active Directory, Exchange server, Group policies, User accounts, shared and security permissions, DHCP, DNS, SQL, Backup Management, Antivirus, FTP, Virtualization - VMWare and Hyper V, Veeam, Citrix etc.
• Managing the BLADE Chassis, SAN / NAS, NETAPP & Ready NAS storage devices and tasks include creating and managing the volumes with raid technology.
• Management of FIREWALLS - Sonicwall, Fortigate, Cyberoam Sophos, Barracuda firewalls etc.
• Administer and manage VPN connections, Access rules, Firewall policies, log reports.
• Deploying and managing security for remote access, tasks included configuring site to site and clients to site VPN tunnels through multiple VPN concentrators and firewalls and maintaining access policies for remote users.
• Management & administration of exchange Office 365 & company website.
• Managing edge switches, perimeter switches, PABX/IP Telephony (Panasonic, Cisco, Avaya etc.), DVR system.
• Supporting users in all kind of IP Telephony issues.
• Configuring and managing Cisco series routers, Cisco catalyst switches and dedicated ISDN PRI Lines.
• Perform backups using Veeam backup & Acronis backup solutions (PC Level & Server Level).
• Keeping a track of all policies, certificates, license renewals, AMC proposals, IT Audit and IT Budget.
• Coordinate with vendors & office management for Hardware/Network Equipment Procurement & SLA (Service Level Agreement).
• Deployment & management of antivirus. (ESET 2018, MacAfee, Malwarebytes etc.)
• Administration & management of mobile device management IBM MaaS 360.
• Installation and configuration of windows OS (XP/ 7 / 8 / 10 & Mac OS) & win Server OS (2003 / 2008 / 2012 / 2012R2 / 2016). Also providing support for business application (e.g. ERP Microsoft Dynamics Ax 2012, Ready Soft etc.)
• Responsible for managing Microsoft Dynamics AX workflow and services.
• Administration of Microsoft Dynamics AX user account and policies.
• Responsible for maintaining and managing SQL Database to perform backup & restore.
• Handling the helpdesk ticketing system Atlassian Jira e.g. technical issues tickets, requests & incidents raised by users, Procurements of new software’s & Licenses etc.
• Providing IT & desktop support to more than 500 users and other divisions.
• Providing remotely & on-site support to all users of sites.
• Building of new Laptop / Desktop & Mac e.g. joining to domain, email configuration in outlook and installation of necessary required software’s.
• Induct and train new staff on the computer systems and company policies.
• Providing user support of MS Office 2007 / 2010 / 2013 / 2016, Skype for Business & Lync, Outlook issues i.e. PST / OST repair & backup of emails etc.
• Taking & restoring user level backup of Laptops / Desktops & Macs using Acronis backup solution.
• Installation, configuration & troubleshooting of heavy network printers & plotters e.g. (HP, Canon, Sharp, Ricoh, Kyocera etc.)
• Management & administration of barcodery system & Asset tags management for all IT Assets.
• Preparation of all kind of documentation steps and builds guides.
Responsible for providing IT & Desktop support to more than 150 users.
• Installation, configuration & troubleshooting Laptop / Desktop, heavy network printers, scanners, fax machines and all peripheral
devices of IT.
• Building of new laptops / desktops according to office policies e.g. domain joining & software’s installation & configuration as per IT
policies.
• Installation, configuration & troubleshooting of OS (Win XP, Win 7 & MAC OS).
• Investigating, diagnosing and troubleshooting computer & Laptop software and hardware faults.
• Handling of Help desk system and providing user support as per help desk system defined time frame.
• Providing 24/7 IT support as per the user need. Also 24/7 availability on call.
• Maintaining records of all desktops, laptops & printers as well as software’s licenses records.
• Management, administration & technical support of PABX (Panasonic / NEC).
• Installation, configuration and troubleshooting of Cisco / D-Link / TP-Link routers and switches.
• Configuration & Administration of Domain controllers / Additional Domain Controllers using platforms Win Server
Responsible for Laptops / Desktops / Printers & all kind of IT Technical support.
• Installation, configuration & upgrading of Windows OS XP/Vista/7.
• Installation, configuration & troubleshooting of all kind of hardware & software.
• Microsoft Outlook configuration, Outlook backup, restoring & troubleshooting. User profiles backup & restore.
• Installation, configuration & troubleshooting of network & USB printers & all kind of heavy printers & scanners.
• Supervision and management of Help Desk support system & providing support to more than 150 users.
• Installation, configuration & troubleshooting of servers & services (Windows server (