محمد الاعرج

 Meet & Greet the Seller in an Appropriate Warm & professional manner to create Good First Impression & Build Rapport.
 Inspecting vehicles to identify any damage, mechanical issues, gearbox problems, tires issues, chassis accidents, repaint works, or other repairs done on a car.
 Test the vehicle conditions on the road to ensure accurate inspection.
 Check the vehicle's service history and accident history on the official sites.
 Complete the Inspection Report Accurately within the Stipulated Time as per CXC Quality Standards for Picture & Vehicle Inspection.
 Capture picture body damage, engine, accessories, leaks, tiers, AC, and any other vehicle failures.
 Guide the Seller to undergo the Relevant Check-in, Waiting & Deal Area process.
 Perform the Vehicle Inspection in a Safe, Courteous & Professional Manner.
 Complete the Inspection Report Accurately within the Stipulated Time as per SAC Quality Standards for Picture & Vehicle Inspection.
 Identity the Seller’s hot buttons using the standard Open & Close Ended Qualifying Questions & feed the closer with the information.
 Assist the Closer in Closing the deal by using appropriate Trial Closing, Negotiation, Perceived Value increase & Objection Handling Techniques.
 Complete the appropriate documentation for the Accepted Offers and forward it along with the vehicle it to the Operation Team & ensure that it is received by them in full.
 Ensure that all the Prospective Sellers who accept / reject the offer are send-off in a professional & courteous manner to have a positive image of CXC & motivate them to refer other sellers to us

 Prepare attendance reports, etc., as requested by the Manager or district administration.
 Perform other duties as directed by district administration.
 Assist in the direct supervision of attendance office personne
 Prepare all necessary attendance reports, etc., related to business and coordinate attendance related contracts.
 Investigate non-attendance to insure legality of absence excuses and collection the sick leave .
 Oversee attendance accounting and the preparation of attendance reports.
 Assist in the direct supervision of attendance office personnel.
 Prepare monthly salary for staff & labor and submission salary list for HR manager .
 Execute timekeeping clerical duties to the payroll department.
 Maintain and manage timekeeping records of employees.
 Check and inspect timekeeping records for errors and rectify
 Maintain databases of employee timekeeping records .
 Maintain and organize individual employee service records.
 Answer and respond to employees on timekeeping issues .
 Analyze and evaluate current period payroll and time keeping issues.
 Adhere to corporate guidelines in managing timekeeping clerical functions .
 Locate worker on jobs at various time to verify attendance of workers listed on daily spot sheet and be designated spotter.
 Complete time sheets showing employees arrival and departure times .

 Meet & Greet the Seller in an Appropriate Warm & professional manner to create Good First Impression & Build Rapport.
 Inspecting vehicles to identify any damage, mechanical issues, gearbox problems, tires issues, chassis accidents, repaint works, or other repairs done on a car.
 Test the vehicle conditions on the road to ensure accurate inspection.
 Check the vehicle's service history and accident history on the official sites.
 Complete the Inspection Report Accurately within the Stipulated Time as per SAC Quality Standards for Picture & Vehicle Inspection.
 Capture picture body damage, engine, accessories, leaks, tiers, AC, and any other vehicle failures.
 Guide the Seller to undergo the Relevant Check-in, Waiting & Deal Area process.
 Perform the Vehicle Inspection in a Safe, Courteous & Professional Manner.
 Complete the Inspection Report Accurately within the Stipulated Time as per SAC Quality Standards for Picture & Vehicle Inspection.
 Identity the Seller’s hot buttons using the standard Open & Close Ended Qualifying Questions & feed the closer with the information.
 Assist the Closer in Closing the deal by using appropriate Trial Closing, Negotiation, Perceived Value increase & Objection Handling Techniques.
 Complete the appropriate documentation for the Accepted Offers and forward it along with the vehicle it to the Operation Team & ensure that it is received by them in full.
 Ensure that all the Prospective Sellers who accept / reject the offer are send-off in a professional & courteous manner to have a positive image of SAC & motivate them to refer other sellers to us

Prepare attendance reports, etc., as requested by the Manager & administration, Perform other duties as directed by district administration, Assist in the direct supervision of attendance office personnel, Assist in the direct supervision of attendance office personnel, Making salary for staff & labor monthly and submission salary list for HR manager, Oversee attendance accounting and the preparation of attendance reports, Investigate non-attendance to insure legality of absence excuses and collection the sick leave, Prepare all necessary attendance reports, etc., related to business and coordinate attendance related contracts.

- Maintain customer satisfaction ratings based on explicit criteria set forth by the company .
- Assisted customers with their queries and problems by phone and e-mail.
- Established and maintained contacts with new and existing customers as per the direction of the supervisor.
- Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
- Achieved set targets of the firm by the stipulated deadline.
- Input data into the company computer platform to keep each customer record update.
- Answer incoming customer phone calls and take appropriate action for each call.
- Use company policies to determine if there can be an immediate resolution to a customer issue required managerial input.
- Attend mandatory training sessions to say updated on product or company policy changes .
- Helped customers place new orders easily.
- Forwarded important and serious matters to the seniors.
- Transferred urgent calls to the required departments quickly and accurately.

- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volume and profit for existing and new products.
- Implements national sales programs by developing field sales action plans.
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- Maintains sales volume, product mix, and selling price by keeping current with
- supply and demand, changing trends, economic indicators, and competitors.
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- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
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- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
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- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

- - Contributes to team effort by accomplishing related results as needed.

Auto Loan & Insurance
I have experience and good acknowledge at Dubai Auto market (In-door & Out-door).
- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Implements national sales programs by developing field sales action plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Contributes to team effort by accomplishing related results as needed.
-Organizing sales visits
-Demonstrating and presenting products.
- Establishment new business with customers.
- maintaining accurate records.
-Attending trade exhibitions, conferences meetings
- Reviewing sales performance.
- negotiating contracts and packages
-Achieve the monthly or annual target.
-Treating with customer to satisfy them.

Palestine
➢ Assisting the HR & People Development Manager with generalist HR matters,
Including reviewing and developing company Policies and Procedures and
Providing advice in relation to employee performance, conduct and absence
Management .
➢ Providing confidential ad hock advice and assistance to company employees
➢ Assisting with preparations for disciplinary and grievance hearings as necessary