Business Development Manager
Saudi Services Company
Total years of experience :22 years, 11 Months
• Determining opportunities by analyzing business needs and identifying strategic growth/expansion
• Developing new business opportunities with respect to targeting segment marketing and acquiring/ building relationships
• Preparing business plans, proposals, presentations including PR programs
• Projecting the returns for the capital invested by various means
• Market research and competitor analysis
• Business analysis and devising market strategies
• Submission of the, prices or quotes, proposals to local and overseas clients
• Collection of purchase orders and ensuring the availability of quality resources within set timelines
• After sale services and follow ups to ensure customer satisfaction
• Alliances with local/international recruitment agencies/Training institutes
• Liaison with embassies and other Govt. Departments
• Vendor registration with local/multinational companies
• Managing a liability portfolio of (Pkr.2.7 billion) a corporate branch and commercial advances (Pkr. 5 billion), trade portfolio (Pkr. 7 billion) of area branches of karachi south
• Managing more than 60 corporate and 3000 individual relationships
• Ensuring the administration and efficient daily operation of a full service corporate branch office including operations, lending, product sales, customer services, safety and security as per bank’s objectives
• Developing new deposit and loan business to meet and exceed the budget targets
• Providing a superior level of customer relations through a dedicated specialized team of RM’s and SRM’s and Team Leaders
• Promoting the sales and service culture through coaching, guidance and staff motivation
• Achieving individual and branch sales goals through new business sales, referrals and retention of account relationships
• Providing leadership, training and supervision delegates day to day operations to the operation, customer services team and other branch personnel
• Attaining bank and branch goals through active participation in sales management and officer call programme
• Participating in the community affairs to increase bank’s visibility and enhance new and existing business opportunities
• Recruitment and training of staff
• Managed a turnover of 80 K tons of china clay production and supply on an annual basis
• Exploration, refinement, grading of china clay as per the requirement of clients
• Devised a marketing strategy and launch of BTL Campaigns
• Conducted seminars to promote liquid fertilizers and enhance awareness in the community
• Submittion of the tender, prices or quotes, proposals to local and overseas clients for the products
• Estimation of the quantities of material and ensure the stock to smooth supplies to the clients
• Arranged and managed the subcontractors of every stage of production of materials
• Coordination with office staff included in the payment and preparation of accounts
• Liaison with Govt. and Pvt. Agencies
• Arranged submission of plans to local authorities for inspection of building
• Submitted the tender, prices or quotes to clients for the project
• Communication with financial institutions and lawyers
• Managed a team of Branch Managers, Operation Managers, Customer Service Managers, Relationship Managers, Priority Banking Managers, Wealth Manages, Floor Managers Front Office, Back Office, Forex Operations Officers, Support Staff
• Ensured achievement of area targets in terms of set goals in liabilities, Consumer Products, Investment Products, Profitability, Advances and Trade.
• Ensured Staff growth by providing them a level play ground and development of their skills
• Devised and implemented proactive sales strategies for additional market share acquisition.
• Supported the launch of symbols and transition from Unibank as pilot project at Clifton area
• Monitored the operations of the area branches on a daily basis and provided timely resolution to operational issues faced by branches.
• Inculcated a zero-tolerance policy towards deviations from operational policies and breach of regulatory requirements.
• Liaison between staff and management for escalation of concerns and dissemination of information.
• Provided feedback and ready resolutions to compliance and audit functions.
• Relocation and opening of new branches at business potential areas to grab maximum market share
• Initiated the proposal of renovation/hiring and relocation for existing and new branches
• Hiring/replacement and training of team members and group
• Conducted research, survey and competitor analysis, focus groups to produce the best of the best
• Identified the need of customer and created an apetite in the community accordingly
• Assisted in preparation, presentation and approval of interim and final product papers
• Liason and follow up with internal departments and regulator
• Stablished brands like Signature, Business partner plus and cash management
• Devised and implemented pre-product launch and post -product launch marketing strategies
• Assisted in collection of materials and publication of corporate communication news letters
• Training of field staff on new products and initiatives
• Penetrate Corporate/Institutions with Sales Staff, on a one to one basis to promote Retail Banking Products.
• Identified needs of Corporate Clients and provided financial solutions accordingly under one roof through one window
• Prepare value proposition in collaboration with product team and present the same with sales to potential clients and manage relationships
• Meetings with Head Office Officials to identify the nature of needs of Institutions
• Offering the RB Products and provide the financial solutions to the Institutions
• Follow ups/Corporate Sales Agreements/MOU/Letter of Confirmation
• Training of staff on new products and initiatives
• Assisted to structure the LSF initiative countrywide in the bank
• Recommended for recruitment suitable persons for appointment in Direct Sales Force (DSF)
• Maintained harmony b/w Branch Staff & Sales Team on the one hand and among members of team on the other
Imparted training to TL/DSF both on the job and by accompanying them regularly on field visits
• Impetus to promotion of business and to increase productivity of the DSF personnel of the Unit
• Improve professional proficiency, to ensure highest level of attendance & punctuality at unit & to conduct our team in a businesslike manner at all times
• Provided best service & prompt attention to clients
• Ensured mobilization and growth of liability, Consumer, Investment, trade and advances as per assigned targets.
• Devised and implemented strategies to fuel growth in the branch’s deposit base and other targets.
• Ensured harmonery among sales, service and operations staff to achieve overall business objectives
• Interaction with identified current and prospective clients to achieve sales targets
• Managed customer attrition and devised policies to increase retention ratio and expanding customer base.
• Ensured a set standard of service through quality measurements
• Maintained the standard of PIR and PRR through timely resolution of customer complaints
• Ensured the branch operations being followed as per set policy and procedure
• Review of branch affairs, call reports, check list to ensure zero tolerance policy
• Performed audits and assisted external/internal regular and periodical audits
-
• Minimized the communication gap between higher management and field staff through open house forums like Town hall meetings, Road shows, customer corner meetings
• Worked as a change agent to bring about a cultural change with in organization and initiated Quality circles & PI teams, to improve processes
• Monitored and ensured branches operations of area are in line with service & quality parameters.
• Ensured Quality Measurements on a regular basis to maintain the standard turn around time (TAT)
• Regular visits to the Branches to ensure the upkeep of Houses and attire of staff
• Assisted Area Management in deposit mobilization and growth of Business
• Devised and implemented strategies to improve service standards and Sales growth.
• Managed performance of branches and conducted training activities of staff.
• Maintained the standard ratios between PIR and PRR
• Follow up on Mystry Shopping Results with Team Managers and resolution on KPIs
• Follow up on customer complaints
• Escalation and timely resolution of field issue through branch you first meetings
• Collection and presentation of materials for monthly newsletter
-
• Ensured policy and procedures and effectively managed human resources/available materials
• Co ordinated with various branch tasks and engaged in customer service activities
• Administered effective working of all branch operation personnel and lead other team member in various placements of customer services, customer relations, personal banking, consumer banking
• Assisted branch team and resolved issues faced by them
• Evaluated current processes and designed ways to improve productivity/enhance working of projects
• Collaborated with Branch Manager and assisted in rolling out new programs
• Performed audits on branch and ensured readiness of branch in terms of S&Q parameters
• Reduced overall cost of operations through new initiatives and review of branch books
• Managed a portfolio of existing relationships and solicited new relations to fuel growth into business
• Developed and executed a marketing plan for deposit mobilization of the branch.
• Acted on the observation of the audit to ensure reconciliation of records and resolution of exceptions.
• Remained fully conversed with banking practices and procedures with in framework of retail customer services, operation management
• Cross-sold Union Bank’s other products i.e.busines loans, ready cash, auto loans and american express cards.
• Opened and processed all products offered by the bank
• Advised clients on products that would best suit to their needs
• Responded to clients regarding account information, investigated problems and performed problem resolutions
• Assisted employees in completing personal and banking transactions
• Secured and closed the facility at the end of the day
• Conducted work plans, established marketing strategy, budget management and controls -all with in set deadlines
• Sales Promotion planning /forecasting (Ariel, Pampers, Safeguard, Panteen, Ascend etc)
• Motivation and development of sales promotion staff
• Boosted Sales of all P&G products through BTL campaign and created a hype in community
• Research Analysis (Surveys, Feasibility reports and Competitor Analysis)
• Liaison with Govt. and Pvt. Agencies.
• Event & Project Management.
Marketing) I.B.A 2001 Bachelors of Business Administration I.B.A