Muhammad Amer Iqbal

• Management of overall HR functions (Talent Acquisition, Performance Management, Payroll, HR Operations, Employee Relations) for 2500+ staff hired as outsourced resources.
• Development & implementation of strategies and procedures for outsourced staff.
• Develop effective, collaborative relationships and networking with all internal & external stakeholders.
• Account Management for internal customers (Technology/Engineer Dept., Brand & Communication Dept., Finance Dept., Marketing & Business Dept., Sales Dept. Contact Center, HR Dept. and Misc. Depts.) and SPOC (Single point of contact) for external suppliers for the requirements related to outsourced resources such as Recruitment, Interview, Hiring, Onboarding, terminations, resignations, salary increment & promotions, disciplinary action, off boarding and contractual terms.
• Coordinate with internal stake holders regarding budget approvals, reallocation of budgets referring to respective manpower contracts, creation of employee requisitions through Taleo, assigning hiring requisitions to agencies, participation in interviews for Sr. roles.
• Management of multimillion annual manpower budget in coordination with Finance and Procurement through i-procurement (Oracle based ERP) for outsourced resources (Purchase requisitions, Purchase orders, payment/invoice related issues of suppliers)
• Supervision of team involved in end to end manpower outsourcing management process that includes process of on boarding, record management, exit clearance, time sheet management, supplier’s invoicing
• Coordinating and managing change of contracts of staff and managing process of staff migration ensuring uninterrupted operation and staff’s access to various systems.
• Performance evaluation of staff in coordination with internal & external stakeholders, taking necessary measures to address performance related issues of staff. Resolve staff related issues within HR policies and contractual framework
• Review of manpower contracts/addendums, negotiation with suppliers, evaluation of suppliers, ensure compliance of suppliers to manpower contracts
• Coordination & investigation of fraud cases, disciplinary actions, recovery of loss amount
• Providing support to recruitment team and business units on issues related to recruitment system (Taleo)
• Provided Training of Taleo Recruitment to recruitment team and representatives of recruitment agencies.

• • Leading the team of Recruiters and Support Staff deployed for various multimillion recruitment projects in govt. sectors as follows: Oil and Gas/Petrochemical/Engineering, Hospitals/Clinics, Telecom and Govt. Departments,
• Ensure smooth recruitment operations and mobilization process, renewal of labour card, visa, insurance card and security pass
• Closely monitor day to day operation and settle issues related to HR, payroll, Accounts, administration, Recovery, mobilization and demobilization; Resolve critical queries and complaints of outsourced staff.
• Monitor performance of recruiters and provide them necessary support to meet their targets
• Ensure strict compliance to the policies and standard operation procedures of the organization, actively participated in the improvement of policies and procedures of company
• Taking disciplinary actions for non-compliance to company policies and overseeing the terminations, exit interviews and exit clearance process, Coordinating the payment of EOSB
• Coordinate with payroll and accounts department to ensure the payment of agreed compensation and benefits to the outsourced staff.
• Nominating the staff for in house trainings arranged to improve their skills
• Review jobs to be published in the newspaper and webportal
• Conduct meetings with key account managers/recruiters to ensure quality and trouble free services to clients; Maintain a triangular relationship of Client, Staff and Agent through quick resolution of issues
• Prepare weekly, monthly, quarterly and annual reports to assess the performance of recruiters
• Conduct employee orientation to ensure the secondees understand their role and perform their job complying to policies and meet client expectations.
• Review contracts and negotiate with clients; Reviewed and finalized high value manpower/outsource contracts or proposals for clients such as ADAC (Abu Dhabi Airports Company), ADNOC and subsidiaries (Takreer, GASCO, ADGAS, ADMA-OPCO, Fertil, Borouge, Al Hosn Gas), Mubadala and Subsidiaries (Mubadala Petroleum, ELNG, CCAD, ATIC), Etisalat, EDCH, NPCC, SEHA, Cornich Hospital, Municipality, Newyork University Abu Dhabi and various private organizations
• Prepare response to manpower related RFPs, RFQs and Tenders; Perform costing and Prepare technical and commercial proposals for tenders
• Well versed with labour and immigration laws
• Coaching and mentoring recruiters and account executives

• Screening and short listing candidates as per client’s requirement utilizing different sources i.e. local market/overseas recruitment agencies/Newspaper and job portals
• Arranging/Conducting telephonic and personal interviews
• Worked for various clients in oil industry:
ADNOC HEAD QUARTER, ADNOC DISTRIBUTION, GASCO, BOROUGE, TAKREER
• Supplying manpower to ETISALAT and various other Governmental, Semi-Governmental and private companies
• Correspondence (Internal & External)
• Preparing and processing visa application and security passes for the selected candidates
• Liaising with recruitment agencies locally and internationally
• Preparation of security passes for selected candidates
• Mobilization of selected candidates after necessary procedures like Safety Training
• Preparing Tenders
• Finalizing Manpower contract while coordinating with management