Office Administrator
Unilever Ltd (FMCG)
Total years of experience :5 years, 5 Months
• Oversee day-to-day office operations, including facility cleanliness and maintenance.
• Managing inventory and keeping a record of all goods either delivered or received.
• Provide administrative support to office staff.
• Handle incoming and outgoing communications, including emails, phone calls, and mail.
• Schedule and coordinate meetings, conferences, and appointments.
• Manage and update office records, employee databases, and other documentation.
• Assist in processing and tracking expenses for office-related activities.
• Collaborate with various departments to facilitate smooth communication and operations.
• Make outbound calls to negotiate with service providers to find solutions for billing issues, potentially securing discounts or promotions for customers.
• Provide information to the customers about the services offered by the client (internet, TV cable, security services, etc.).
• Assist customers in upgrading or downgrading their current services based on their needs and preferences.
• Investigate and resolve customer complaints or issues effectively and efficiently.
• Provide incentives or alternatives to retain customers who express a desire to discontinue their services.
• Enter relevant data, such as customer information, service requests, and resolutions, into the database.
• Follow up with customers to ensure that issues have been resolved to their satisfaction.
• Implemented efficient systems for task management, resulting in a 20% increase in daily productivity.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Ensured precision in document creation and editing, maintaining a 98% accuracy rate in reports and correspondence.
• Facilitated seamless communication with clients, enhancing satisfaction and contributing to a 15% increase in client retention.
• Spearheaded an improved expense tracking system, leading to a 25% reduction in overspending and tighter financial controls.