Sr. IT Support Officer
Vintage Textiles
Total years of experience :6 years, 8 Months
o Talking to clients and computer user to determine the nature of the problem they are encountering
o Diagnosing solving and advising possible solution of the source of user’s IT problems.
o Planning and undertaking scheduled System backups & maintenance upgrades.
o Office 360 Emails Setup on user’s devices.
o Network, Software and Hardware Troubleshooting.
o Installation of IT Equipment, Windows Operating system and softwares.
o Network and Wireless configuration and maintenance.
o Installation/Testing of LAN cables and LAN connector
o Installation of troubleshooting of Hardware devices e.g., Network Printer, Scanner etc.
o Installation and troubleshooting of IP Cameras.
o Managing e-commerce website as a website administrator.
o IT related technical support during conferences and seminars.
o Inventory keeping of all company’s IT related assets.
o IP Camera Installation and Management.
o Attendance Machine, Door Lock System, PABX Installation and Management.
Lead large IT projects, including the design and deployment of new IT systems and
services Monitor performance of information technology systems to determine cost and
productivity levels, and to make recommendations for improving the IT infrastructure Help
define IT infrastructure strategy, architecture, and processes Analyze business requirements
by partnering with key stakeholders across the organization to develop solutions for IT
needs Assess vendors and develop test strategies for new hardware and software
Troubleshoot hardware and software issues related to internal IT. Also assist and train
client and user with IT Softwares and Devices.
