Muhammad Ayyaz

As a Manager IT - Billing Operations, I take pride in leading strategic initiatives that enhance efficiency, optimize processes, and ensure seamless operations in CRM, BSS. My focus is on leveraging technology to drive business growth and improve customer experiences.
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Developed and executed strategic plans for CRM, BSS, aligning them with business objectives.
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Led and mentored teams, fostering collaboration and innovation.
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Engaged with stakeholders to design and implement CRM/BSS solutions tailored to business needs.
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Managed billing and revenue operations, ensuring financial accuracy and operational efficiency.
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Monitored KPIs, analyzed performance data, and implemented strategies for continuous improvement.
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Ensured compliance with industry standards and regulatory requirements, mitigating risks.
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Directed system upgrades, maintenance, and new solution implementation within MySQL infrastructure.
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Led data backup, restoration, and migration using ETL methods to ensure data integrity.
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Conducted code reviews, maintaining high standards and best practices.
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Managed end-to-end BSS operations, streamlining processes for optimal service delivery.
Technology is the backbone of modern business operations, and I’m committed to enhancing IT billing systems that drive efficiency and growth. Excited to continue innovating and making an impact in this ever-evolving landscape!

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Spearheaded the development and execution of strategic plans for CRM, BSS departments, ensuring alignment with organizational objectives.
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Managed MySQL infrastructure, directing system upgrades, bug fixes, and the implementation of new database solutions.
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Led end-to-end operations of BSS, collaborating with cross-functional teams to optimize system capabilities and streamline processes.
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Played a pivotal role in the implementation and upkeep of CRM systems, focusing on enhancing customer interactions and fostering business growth.
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Assisted in managing BSS systems, including billing and revenue management, to optimize operational efficiency and financial performance.
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Provided support in managing CRM/BSS projects, ensuring adherence to timelines and objectives for successful project completion.
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Monitored key performance indicators (KPIs) for CRM/BSS operations, analyzed performance data, and recommended strategies for improvement.
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Supported compliance efforts by ensuring adherence to regulatory requirements and industry standards, contributing to effective risk management initiatives.
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Directed system upgrades and maintenance activities, including bug fixes, and spearheaded the implementation of new solutions within MySQL infrastructure.
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Orchestrated data backups, restoration, and migration using various ETL methods, ensuring data integrity and continuity.
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Provided technical leadership in code reviews, ensuring adherence to best practices and high-quality standards.
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Conducted rigorous code reviews by scrutinizing peers' code, ensuring adherence to best practices and maintaining high-quality standards.
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Gathered job-specific details from product/domain/form owners during requirement gathering sessions to ensure comprehensive understanding and alignment with project goals.
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Managed end-to-end operations of Business Support Systems (BSS), ensuring smooth functionality and optimal performance. Collaborated with cross-functional teams to enhance system capabilities and streamline processes for efficient service delivery.

Directed and managed CRM, BSS projects, ensuring alignment with company objectives and timely delivery.
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Played a pivotal role in enhancing CRM/BSS solutions by leveraging industry best practices and emerging technologies.
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Coordinated with internal stakeholders to understand business needs, contributing to the design and development of customized solutions.
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Provided ongoing maintenance and support, troubleshooting issues, and coordinating resolutions for CRM/BSS systems.
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Collaborated with cross-functional teams to define project scope, objectives, and deliverables, monitoring progress for successful outcomes.
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Engaged with internal stakeholders to understand business requirements and priorities, acting as a liaison between business and technical teams.
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Contributed to the development and enhancement of CRM/BSS solutions, leveraging industry best practices and emerging technologies.
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Assisted in the evaluation and selection of software vendors and solutions, conducting thorough research and analysis.
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Supported the implementation and rollout of CRM/BSS systems, coordinating with IT teams and vendors for successful deployment.
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Provided ongoing maintenance and support for CRM/BSS systems, troubleshooting issues and coordinating resolutions.
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Analyzed CRM/BSS operations data, identifying trends and insights to drive improvement initiatives.
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Generated reports and dashboards to communicate key performance indicators (KPIs) and business metrics to stakeholders.
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Developed training materials and documentation for CRM/BSS systems, ensuring effective utilization by end-users.
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Managed system upgrades and maintenance executed data backups, restoration, and migration using diverse ETL methods.
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Conducted code reviews, ensuring adherence to best practices and maintaining high-quality standards.
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Gathered job-specific details during requirement gathering sessions, ensuring alignment with project goals.
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Played a key role in optimizing BSS processes to enhance efficiency and service delivery.

Fixed bugs in the VoIP Billing System developed in Java Servlet for server end & XSL for the client end interface.
Fixed bugs and enhanced the VoIP Billing System, transitioning customer sections to Groovy & Grails.

I have worked in Sequel system as Software engineer (.Net Web developer). As web developer I had worked on many projects. initially I was working in Patient Portal along with it I have work in many other projects like managing developing and updating their .Net websites doing its SEO, integrate this website with email marketing tools like I-contact and constant Contact. Also manage, customize and develop Email Marketing tools.

Initially I was joined Advanced VoIP as Software Tester cum Bug Fixer for their VoIP Billing System developed in Java Servlet for server end & XSL for client end interface.
After few months by examine my progress by team lead I was promoted as web developer. As web developer my major task is to develop live reports, Invoices and list pages in which we query record set from MYSQL and display in web with search and pagination.
Then I was assign task of converting their Billing system customer section in new technology which is Groovy & Grails. So I develop complete customer section in G&G from scratch to a working web product.