محمد Danyal

My Responsibility is to Supporting and maintaining IT infrastructures and the network operations across multiple regional sites. Provide day to day technical support to
ensure system availability, network stability, and secure operations.
Key Achievements
• Monitor to support LAN, WAN and Wi-Fi networks to maintain high availability and performance.
• Diagnose Troubleshoot network problems related to switches, routers, firewalls and cables.
• Install, set up, and maintain servers, desktops, laptops, printers, and network equipment.
• Provide technical support to the users with L1 and L2, address hardware, software, and connectivity problems.
• Managing user accounts, access permissions and permissions (Active Directory and services)
• Check on a regular basis, perform a backup, and basic security compliance.
• Collaborate with suppliers and offshore IT teams in Europe, Middle East, and Asia.
• Keep records of incidents, alterations and technology so that operations are clear.
• Assist with IT projects, upgrades and infrastructure upgrades where necessary.

Handled GPON and FTTH network operations, resolved customer internet and IPTV issues, monitored alarms, and maintained service uptime using Huawei and iMaster tools.
Key Achievements:
• Manage & Troubleshoot GPON Network from OLT to ONT through iMaster Network Cloud Engine-FAN, iMaster
• NCE-Home Insight, as well Orion & TransData.
• Troubleshoot the Technical issues of Customers regarding Fiber Network. Like(Port Forwarding, High Latency,
• Slow Browsing, WIFI interference, SMTP Domain Allow, Website inaccessible, , DNS issues, Static & Dynamic
• IP issues, NAT type 2, NAT type 3 etc.)
• Logged the Tickets of Customer Through Remedy Ticketing System (TransData).
• Solve the Technical issues of Customers Regarding IPTV & TRUTV STB BOX Ethernet & WIFI Disconnectivity.
• Domain Knowledge & Troubleshoot Single & Dual Band ONTS, Huawei Devices (OLT, Switches, Hub & Routers).
• Also Manage the IPTV & TRUTV Services Of Transworld Home.
• Also Check & Manage Link down & Disconnectivity issue From Alarms observed on NCE. (Alarms like LOSI
• LOSBI, Dying Gasp, RxOptical Power etc.).

Managed and secured enterprise networks, supported over multiple nodes, and delivered end to end IT and network support in coordination with NOC and vendors.
Key Achievements:
• Installation, configuration and maintenance of network devices such as routers, switches, Firewall (ARISTA), and access points on a managed basis.
• Assisted implementation of new office systems, and infrastructure improvements (Mikrotik, Printers, VOIP, CCTV, IT Infrastructure and management)
• Installed network security policies, VLANs, ACLs, and Hardening of devices to secure the organizational infrastructure.
• Worked together with NOC, field teams and vendors to work through escalated problems and service continuity.
• Provided technical services in hardware, software, operating systems and network related incidents.

• Installed, configured, and maintained IT equipment including desktops, laptops, printers, IP phones, CCTV Systems, routers, switches, Access point and studio-related
IT devices.
• Assisted with technical support to newsroom staff, production teams, anchors, and departments that operate to provide a smooth broadcast and office operations.
• Conducted system updates, backups, antivirus implementation, and implementation of security patching in order to ensure the IT integrity and data protection.
• Diagnose hardware/software problems, application failures, system failures, and network connectivity problems in time-sensitive broadcast systems.
• Administration of managed user accounts, permissions, and access rights with the help of Active Directory and email administration tools.
• Observed and maintained network connectivity, fixed LAN/WAN problems, and liaised with network Teams on escalations.