Muhammad Faizyab

- Managing daily collection work for the Ooredoo Qatar portfolio and
making sure assigned cases are followed properly.
- Supervising collection agents and checking their daily case completion,
attendance, call activity, and overall work performance.
- Reviewing finished references and making sure agents report correct
numbers, not only account counts.
- Following up on overdue customers, payment issues, billing concerns, and
cases where customers need clarification before making payment.
- Preparing daily updates and reports for management on agent
performance, completed cases, and collection progress.
- Supporting legal SMS campaigns by making sure eligible cases are
completed and ready before the SMS is sent.
- Coordinating with the team to reduce delays, improve recovery, and keep
the work organized during high-volume case uploads.
- Guiding agents on how to focus on valuable customers, avoid unnecessary
conflict, and close cases properly.
- Monitoring collection speed during the day to make sure agents maintain
consistent performance.
- Helping agents understand customer issues clearly and push for payment
in a professional way.
Key Contributions:
- Managed collection agents handling high-volume cases.
- Improved daily reporting by focusing on finished references instead of
only account numbers.
- Supported legal SMS and recovery campaigns through better case
preparation.
- Maintained control over agent productivity, attendance, and target follow up

• Handled daily collection follow-ups and supported recovery of overdue payments from clients.
• Monitored pending accounts, payment commitments, disputes, and customer responses.
• Prepared regular reports for management, including collection progress, pending cases, and recovery updates.
• Coordinated with internal teams when customers had payment issues, disputes, or account-related concerns.
• Followed up with customers through calls, messages, and emails to close pending payments.
• Helped organize the collection process by keeping follow-ups clear and reducing unnecessary delays.
• Supported the team in maintaining proper customer communication and timely payment reminders.
Key Contributions:
• Helped improve follow-up discipline and reduced delays in pending collections.
• Maintained clear reporting for management review.
• Supported better coordination between customers, internal teams, and management.

• Followed up with customers for overdue loan and credit card payments through calls and proper account review.
• Negotiated payment plans and guided customers on available payment, settlement, or restructuring options.
• Reviewed customer accounts to understand overdue status, payment history, and risk level.
• Prepared and followed legal case requirements for customers who were not cooperating with payment follow-up.
• Worked with Legal, Compliance, and Risk teams to make sure cases were handled according to bank procedures.
• Prioritized serious overdue cases and followed up regularly to reduce further delay.
• Prepared MIS reports and portfolio updates for management.
• Handled customer objections, payment disputes, and account-related questions professionally.
Key Contributions:
• Worked on loan and credit card recovery portfolios.
• Supported reduction of high-risk overdue cases through regular follow-up.
• Maintained proper case updates and reporting for management.
• Handled banking customers according to internal procedures and compliance requirements.

• Consistently worked on high-volume telecom collection cases.
• Built strong experience in customer follow-up and billing dispute handling.
• Maintained proper updates in CRM and reports.
• Supported regular recovery targets through daily follow-up.