محمد فرحان

Proactive and Experienced Administrative & Leasing Officer with 7 years track record in diverse office environments, record keeping, customer relations, advertisements and general office management. Proficient in providing support to executives, team player who works collaboratively and effectively communicates with all levels of staff customers as well as with related private & government departments. Professional achiever who possesses unique computer skills required to assist the manager and organization to achieve its mission. An expert communicator who is known for multitasking and completion of assigned tasks within deadline.

Worked in large corporation setting as well as in the field to achieve given target Sales of cell phones, new SIM connections, packages and provide resolution for customer’s queries on daily and monthly basis in Franchise & Service Center, maintain company’s goodwill and retain old customers and handle their inquiries, complaints, billing questions and payment service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best option solutions.

Key Accomplishments:

• Consistently achieving assign sales targets and capable of dealing with multi task.
• Daily Maintain Log of achieved targets and resolved queries or complaints of customers.
• Day by day visit to customers door step for problem resolution according to customer request and greet the customer according to Standard Operating Procedure.
• Resolve customer’s complaints logged on website, through email or manually by visiting the Ufone Franchise and Customer Service Center.
• Provide SIM Delivery Services in case of stolen or defect in connection.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 500-600 inquiries in any given week and consistently met performance benchmarks in all areas (Quantity, Quality and Adherence).
• Helped company to attain the highest customer service ratings (as determined by SOP) earned 98% marks in all categories including communication skills, listening skills, problem resolution and politeness.