محمد فاروق

• Led daily operations in a high-volume automated fulfillment environment, ensuring achievement
of safety, quality, productivity, and delivery targets.
• Managed and developed teams of 100-200 associates through coaching, performance
management, and operational leadership.
• Directed workforceplanning, labor allocation, and resource optimization to maximize throughput
and operational efficiency.
• Analyzed operational KPIs and leveraged data-driven decision-making to identifybottlenecks and
implementprocess improvements.
• Applied Lean and continuous improvement methodologies to optimize workflows, reduce waste,
and improve systemperformance.
• Collaborated cross-functionally with engineering, maintenance, quality, and operations teams to
enhance equipment reliability andprocess effectiveness.
• Supported troubleshooting andperformance optimization of automated and material handling
systems using engineeringprinciples.
• Maintained compliance with health, safety, and operational standards through audits, risk
mitigation, and corrective actions.
• Presented operational insights andperformance recommendations to leadership to support
business objectives and continuous growth.

• Instructed students in machine shop practices, techniques, and processes
• Facilitated project work involving Milling Machine, Lathe Machine, Waterjet Machine, and 3D
printing, including file creation, printer maintenance, and support for the student body.
• Hosted Zetta and Makerspace online and in-person labs, developing relevant content to
enhance student learning.
• Managed supply processes for labs, including inventory control and ordering for
Engineering Stores.
• Provided online lab support and maintained the Makerspace environment.
• Prepared and recorded online training modules for Makerspace.
• Ensured compliance with the Universitys Occupational Health and Safety Policy and the Alberta
Occupational Health and Safety Act, maintaining adherence to all relevant health and safety
regulations.
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• Internet Things (IOT) & VR
• Waterjet Solidworks, 3D Printing & Soldering

• Operate and maintain machining equipment: lathe, mill, waterjet, laser cutter, 3D printers.
• Deliver safety orientations and train students on SOPs, WHMIS, and proper equipment use.
• Support capstone and research projects through machining, DFM guidance, and prototyping.
• Create designs in SolidWorks, generate CAM files, and fabricate custom parts.
• Supervise shop activities; ensure compliance with safety procedures and equipment protocols.
• Assist with troubleshooting, maintenance, and workflow improvements.

• Supervised and coordinated daily ramp operations, ensuring safe, efficient, and on-time aircraft
turnaround in compliance with airline and airport standards.
• Led and directed a team of ramp agents, assigning duties for aircraft marshalling, baggage handling,
cargo loading, lavatory servicing, cabin cleaning, and water replenishment.
• Conducted pre- and post-flight operational briefings to ensure adherence to safety procedures,
weight and balance guidelines, and security regulations.
• Monitored aircraft loading and unloading processes to ensure proper weight distribution and
compliance with airline load control requirements.
• Oversaw safe operation of ground support equipment (GSE) including aircraft tugs, belt loaders,
ground power units, and de-icing trucks.
• Coordinated closely with flight crew, load controllers, dispatch, and airport authorities to ensure
smooth communication and timely departures and arrivals.
• Performed ramp safety inspections to identify and mitigate potential hazards, maintaining a secure
and accident-free work environment.
• Ensured strict compliance with airport security policies, OSHA/aviation safety standards, and
company operational procedures.
• Investigated ramp incidents or delays, prepared reports, and implemented corrective actions to
improve operational efficiency.
• Trained, mentored, and evaluated ramp agents to enhance performance, teamwork, and adherence to
safety protocols.
• Managed shift scheduling, manpower allocation, and performance tracking to meet operational
targets and service-level agreements.

• Provided excellent customer service by assisting customers with fuel purchases, in-store products,
and inquiries.
• Operated point-of-sale (POS) system to process transactions accurately and efficiently.
• Restocked merchandise and maintained the cleanliness and organization of store shelves and
displays.
• Handled cash, debit, credit, and Petro-Points transactions while balancing the cash register at shift
end.
• Maintained safety standards and ensured compliance with company and regulatory
guidelines, including fuel pump operations and spill procedures.
• Promoted in-store promotions and up-to-date products to maximize sales.
• Performed opening and closing duties, including inventory checks and shift reports.

• Reading blueprints drawings to determine work procedures.
• Repairing stationary industrial machinery and machinery equipment.
Using CNC Lathe machine

• Completed four different projects individually: pneumatic manifold, gear puller, plumb bob and
worked on alignment.
• Gained hands-on training in installing, maintaining, and repairing industrial machinery and
mechanical equipment.
• I studied blueprint reading, hydraulics, pneumatics, welding, rigging, and machining.
• Learned preventive maintenance techniques and troubleshooting of mechanical systems.
• Trained in shop safety standards and proper use of industrial tools and equipment.
• Used Milling machine, Lathe machine, saw machine, shapers, and welding.
• WHMIS workplace health & safety
• Introduction to MIG welding
• Fitting & assembly