Bayt.com

كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
نيدهِيلا كالاريكال, CUSTOMER SUCCESS SPECIALIST

نيدهِيلا كالاريكال

CUSTOMER SUCCESS SPECIALIST·RETAIL INFORMATION SYSTEMS (RIS) DMCC,

الإمارات العربية المتحدة

بكالوريوس, Electronics And Communication Engineering

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 8 أشهر

CUSTOMER SUCCESS SPECIALIST

نوفمبر 2025 - حتى الآن

RETAIL INFORMATION SYSTEMS (RIS) DMCC,

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - حتى الآن

• Manage a portfolio of 15+ high-value enterprise B2B retail
customer accounts, driving retention, satisfaction,
adoption, and account growth.
• Lead post-sale onboarding and solution adoption in
coordination with sales and delivery teams across POS, RFID,
CCTV, access control, HR, and analytics systems.
• Upsell, cross-sell, upgrade, and modernization opportunities
based on customer needs and usage requirements.
• Own customer success activities including churn risk
identification, issue resolution, and proactive engagement
for retention.
• Product demos and solution presentations, supporting lead
generation, conversion, and expansion opportunities.
• Collaborate with technical, sales, and operations teams to
ensure smooth deployment, SLA compliance, and issue
resolution.
• Maintain CRM records, track customer health, usage
indicators, and KPIs for performance reporting and lifecycle
management.
مجال الشركة:
خدمات تكنولوجيا المعلومات

CUSTOMER SUCCESS EXECUTIVE

سبتمبر 2024 - سبتمبر 2025

AVETCO LLC,

دبي، الإمارات العربية المتحدة

سبتمبر 2024 - سبتمبر 2025

• Managed B2B client accounts and acted as the primary
relationship owner, ensuring satisfaction and retention.
• Recommended solutions across RFID, access control,
S
intercom, and AV systems based on client requirements.
• Conducted meetings, demos, and site visits to strengthen
relationships and improve adoption.
• Guided clients on system usage, best practices, and
optimization to maximize value.
• Handled escalations promptly and ensured high service
quality.
• Identified upsell/cross-sell opportunities to support
business growth.
مجال الشركة:
خدمات تكنولوجيا المعلومات

TEAM LEADER - SALES & MARKETING

يونيو 2022 - أغسطس 2024

CROMWELL UK INTERNATIONAL EDUCATION,

دبي، الإمارات العربية المتحدة

يونيو 2022 - أغسطس 2024

• Managed full admissions lifecycle: lead generation,
qualification, counselling, enrolment, and post-admission
support
مجال الشركة:
التعليم العالي

OPERATIONS COORDINATOR

فبراير 2019 - أكتوبر 2021

ALPHA ASSOCIATES,

كيرالا، الهند

فبراير 2019 - أكتوبر 2021

• Coordinated telecom infrastructure projects (RF, EMF,
drive testing) ensuring timely completion and compliance.
• Managed project timelines, resources, and budgets for
successful delivery.
• Collaborated with cross-functional teams to resolve
challenges and ensure smooth execution.
• Conducted status meetings and stakeholder updates.
• Ensured adherence to industry standards and regulatory
requirements.
مجال الشركة:
الاتصالات والشبكات

SENIOR CUSTOMER SERVICE EXECUTIVE

مارس 2018 - يناير 2019

TELEONE CONSUMERS PRODUCT PVT LTD

كيرالا، الهند

مارس 2018 - يناير 2019

• Delivered customer support via phone, email, and CRM
platforms.
• Coordinated logistics, ensuring timely dispatch and
delivery.
• Supported sales and operations teams in order
management and billing.
• Monitored KPIs and service quality metrics to improve
customer experience.
• Resolved escalations and trained junior staff.
مجال الشركة:
التسويق

التعليم

JCT collage of engineering and technology

يناير 2018

يناير 2018

بكالوريوس، Electronics And Communication Engineering

الهند

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

Designed and implemented a smart home automation system that allows users to remotely control and monitor home appliances using IoT (Internet of Things) technologies. The system included sensors, microcontrollers, and wireless connectivity to ensure efficient home management.

JCT College of Engineering and Technology

يناير 2018

يناير 2018

بكالوريوس، ELECTRONICS & COMMUNICATION

الهند

Skills

operations
Expert
operations
Expert
Team Leadership
Expert
Team Leadership
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communications
Expert
Communications
Expert
Sales Strategy & Lead Conversion
Expert
Sales Strategy & Lead Conversion
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Lead Generation
Expert
Lead Generation
Expert
Client Needs Assessment & Solution Selling
Expert
Client Needs Assessment & Solution Selling
Expert
Customer Query & Complaint Resolution
Expert
Customer Query & Complaint Resolution
Expert
Project Coordination & Stakeholder Management
Expert
Project Coordination & Stakeholder Management
Expert
Operations Management & Process Improvement
Expert
Operations Management & Process Improvement
Expert
CRM & ERP Platforms
Expert
CRM & ERP Platforms
Expert
Data Analysis & Reporting
Expert
Data Analysis & Reporting
Expert
Team Leadership & Training
Expert
Team Leadership & Training
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Administration
Intermediate
Administration
Intermediate
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Marketing
Intermediate
Marketing
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Science
Intermediate
Science
Intermediate
Project Management
Expert
Project Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Business Development
Expert
Business Development
Expert
Key Account Management
Intermediate
Key Account Management
Intermediate
Call Center
Expert
Call Center
Expert
Eloquent, articulate speaker with a polished accent and strong rapport-building presence.
Expert
Eloquent, articulate speaker with a polished accent and strong rapport-building presence.
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Teamwork
Expert
Teamwork
Expert
Accounting
Expert
Accounting
Expert
Customer Care
Expert
Customer Care
Expert

اللغات

الانجليزية

متمرّس

الهندية

متوسط

الملايام

اللغة الأم

التاميلية

متمرّس

الهوايات والاهتمامات

Learning