SALES WORKSHOP COUNTER
AUDI
Total years of experience :12 years, 4 Months
COMPANY : AUDI JOHANNESBURG BRAAMFONTEIN
DURATION : 17 AUGUST 2016 UPTO CURRENT DATE
POSITION : PARTS SALES WORKSHOP COUNTER
DUTIES/RESPONSIBILITIES :
1. Assist technicians & customers to solve parts problems, identify correct parts numbers, complete order forms as recommend and sell related items as a service as requested by customers.
2. Provide correct parts to the customer and workshop technicians.
3. Provide quotations and estimates within the time frame.
4. Offer all required parts and any additional accessories to customers.
5. Follow up on ordered parts to ensure that parts arrive, that parts are correct and that customers are notified of arrival.
6. Work with other Department personnel in order to assist them with parts information as required.
7. Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service.
8. Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
9. Monitor sales discounts according to department limit and company policy.
10. Research the availability of certain parts, either within the retail facility or from other sources as necessary
11. Monitor bins and determine which parts need re-ordering.
12. Assist Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
13. Monitor lost sales for inventory control.
14. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
15. Undertake additional related responsibilities as required.
Skills
Experience and knowledge in Parts Catalogue (ETKA) and parts product handling.
• General understanding of automotive systems (ETKA, AUTOMATE & DMS SYSTEM)
• Knowledge of procedures for ordering special parts or parts with no published parts numbers
• Knowledge of the EPC (Electronic Parts Catalogue) and of vehicle parts
• Ability to use inventory information on a computer screen and locate parts by checking parts numbers and locating them in the bins.(AUTOMATE)
• Ability to identify and acknowledge the receipt of warranty (used) parts
• Good communications skills - in person and on telephone
• Willingness to initiate calls to customers to give and receive information.
• Ability to effectively communicate with all other departments in the retail facility.
• I am able to work independently, managing time and work flow.
• Detail oriented
• Computer skills - ETKA, AUTOMATE, DMS SYSTEM E-PARTS & I-PARTNER
ALL ROUNDER
LOGISTICS FUNCTIONS
•PROVIDING ACCURATE ROUTING INFORMATION TO ENSURE (JIT) JUST IN TIME PROCESS
•WORKING CLOSELY WITH SUPPLIERS & CUSTOMERS TO ENSURE EFFECIENTCY IN OPERATIONS
•MONITORING PRICING & INVOICING INFORMATION
•COMPILLING MONTH END COSTING FOR LOCAL DELIVERIES (JHB & SURROUNDING AREAS)
•ENSURING PERSONAL SAFETY & SAFE WORKING ENVIROMENTS FOR STAFF
•COMPLYING WITH WORK INSTRUCTIONS (ISO 9001)
•SUPPORT LOGISTIC STAFF IN OTHER DIVISIONS
•PERFORMING OTHER RELATED TASKS AS ASSINGNED
TYPES OF DUTIES
•PLANNING & SCHEDULING THE DELIVERY OF GOODS
•MANAGING THE LOADING & OFFLOADING OF VEHCILES IN LOADING BAY AREAS
•IDENTIFY DELIVERY & OPERATIONAL COSTS
•MANAGING REDELIVERIES & DISTRIBUTION
•ENSURING THAT GOODS ARE DELIVERED IN A GOOD STATE & ON TIME
•COMPLETING AND FILLING OF CROSS BOARDER DOCUMENTATION
&RESPONSIBILITIES:
MECHANICAL & TECHNICAL
- REPLACE DEFECTIVE PARTS ON MACHINES & ADJUST CLEARENCES
- ALIGNING MACHINES & EQUIPMENT USING HOISTS, JACKS, HANDTOOLS, SQUARES & VERNIERS
- CODUCTING LOAD TESTS ON FACTORY MACHINES
- POSITIONING STEEL BEAMS TO SUPPORT BEDPLATES FOR FURNACES USING EQUIPMENT & SCHEMATIC DRAWINGS
- INSERTING SHIMS, ADJUSTING TENSION ON NUTS & BOLTS USING HAND TOOLS & MEASURING EQUIPMENT
- SHRINK FIT, BUSHING, SLEEVES, RINGS, LINEARS, GEARS & WHEELS TO SPECIFIED ITEMS USING GAS HEATING EQUIPMENT
- CONSTRUCT FOUNDATION FOR MACHINES USING BUILDING MATERIAL, WOOD, CEMENT & STEEL
- OPERATING ENGINE LATHES TO GRIND, FILE & TURN MACHINE PARTS TO DIMENSIONAL SPECIFICATIONS
- SOUND KNOWLEDGE OF HYDRAULICS AND PHNEUMATICS
ELECTRICAL
- INSTALLING NEW ELECTRICAL SYSTEMS
- PREPARING LAYOUT & SETUP FOR ELECTRICAL WIRING
- CONNECTING POWER UNITS TO MACHINES & TESTING THE UNIT TO EVALUATE MECHANICAL OPERATION
- MAINTAINING & REPARING INSTALLED ELECTRICAL SYSTEMS
- REPAIRING & REPLACING WIRING OF OLD ELECTRICAL EQUIPMENT USING ELECTRICAL HAND TOOLS
- MAINTAINING RECORDS OF ALL ELECTRICAL EQUIPMENT WHICH I HAVE WORKED ON
CHEMICAL
. STORING & HANDLING OF VARIOUS CHEMICALS:
- HYDROCHLORIC ACID - CAUSTIC SODA - ACETONE
- BATTERY ACID - METHABISULPHATE - ISOPROPYL
- NITRIC ACID - METHOKLONE
- SULPHURIC ACID - TRIKLONE
- BORIC ACID
GENERAL
- DRIVING OF COMPANY VEHCILE DURING WORKING HOURS
- OPERATING FORKLIFT
- DOING FOLLOW UPS ON WORK THAT HAS BEEN OUTSOURCED TO SPECIALISED ORGANISATIONS
- EMPLOYING THE CORRECT WORKING PROCEDURES IN TERMS OF P.P.E & CODE OF CONDUCT
- COMPILLING DAY END REPORT & REPORTING TO SENIOR MANAGER OF THE PLANT