Anwar Wanware

Technical Support Specialist at ALFANAR CO.

• United Arab Emirates
• My current job since May 2009

Designation: Technical Support Specialist
• Responsible for performing first-level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices
• Assists executive-level and management in resolving technical issues on an emergency basis
• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity providing support to and not limited to Precast Factory, Aluminum Factory, Remote Sites, Branches etc.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
• Updating inventory records via IT Asset management system
• Providing Telecom and Conference Room support
• Handle the tasks of creating and maintaining directory structures, printer configurations and security rights
• Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation
• Handle the tasks of identifying software issues and troubleshooting technical problems
• Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds
• Develop in-depth Product Knowledge to resolve customer questions and issues
• Responsible for providing technical assistance to users on data transmission and data communication equipment
• support the roll-out of new applications
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time