محمد حنيف

Cisco collaboration engineer
CUCM
CME
CUC
IM PRESENCE
CMS
JABBER
WEBEX
IMAGICLE

Configuration and deployment of Genesys CIC services.
Configuration of SIP circuits
Designing of call flows.
IVR building and configuration
Pureconnect and Purecloud configuration and Implementation
Genesys administration, icbm handling, report generation
Working on ACD work groups, voicemails, skills
Working on studio for prompts for IVR.

Configuration of Cisco devices including routers, switches, SIP line configuration, CUCM and voice solutions.

Installation and configuration of servers
Deployment of voice solution on different client’s sites which includes CUCM, Voice Gateways, SIP Trunks, Cisco IP Phones
Troubleshooting existing installed networks
Surveys about equipment and client’s requirements
Designing and implantation of Voice services

Installation, configuration & support services of Voice solutions.
Configure Cisco IP Phones 88XX, 79XX.
Working Experience on Cisco Platform 2900 & 3900 Routers as Gateway and CME.
Working Experience on Cisco Catalyst 2960, 35XX, 3750, 3850, 4500 & 4000 Industrial Ethernet series switches.

Managing and provide IT based support service to employees and customers.
•Dealing with e-business transactions online.
•Taking online order and processing it for delivery, Payment confirmation and producing receipts.
•Providing Customer service over phone and dealing with problems faced by customers.