SENIOR SUPPORT EXECUTIVE
TELENOR BANK EASYPAISA
Total years of experience :4 years, 8 Months
Provide end-user support by resolving technical issues, troubleshooting hardware and software problems, and ensuring seamless operation of computer systems. Install, configure, and maintain operating systems, software applications, and hardware components for laptops and Desktop. Collaborate with cross-functional teams to implement IT policies and security protocols, ensuring data integrity and network reliability. Conduct regular system updates and maintenance tasks to optimize performance and mitigate potential vulnerabilities. Manage inventory and procurement of IT assets, ensuring cost effective solutions while maintaining quality standards. Respond promptly to IT service requests, providing excellent customer service and technical assistance. Troubleshoot and resolve network connectivity issues, ensuring minimal downtime. Participate in IT projects, such assystem upgrades and migrations, while meeting project deadlines and objectives. Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in end-user computing.