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Muhammad Hegazy,  Samsung Notebook Technical Support Senior – Samsung UK

Muhammad Hegazy

 Samsung Notebook Technical Support Senior – Samsung UK

Teleperformance, Samsung

Lieu
Egypte - Le Caire
Éducation
Diplôme, CCNAX
Expérience
13 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 10 Mois

 Samsung Notebook Technical Support Senior – Samsung UK à Teleperformance, Samsung
  • Egypte - Le Caire
  • Je travaille ici depuis novembre 2012

providing technical advice and support Samsung laptops, handling customer complaints and suggestions, maintaining SLA 80%-7 min.

 Tier 1 Sony VAIO Technical Support Advisor – Sony UK à Sykes
  • Egypte - Le Caire
  • Je travaille ici depuis avril 2014

Responsibilities: providing technical advice and support required to SONY VAIO, in addition to DSLR cameras, TV's and other minor products, handling customer technical difficulties, providing solutions, meeting customer expectations, and maintaining the level of customer satisfaction.

 VIS Customer Service advisor – Vodafone UK à Vodafone
  • Egypte - Le Caire
  • juillet 2010 à octobre 2012

Responsibilities: handling billing and charging queries, contacting other parties in the UK regarding arranging collections and payment plans, handling negotiations regarding trade in handsets, contract cancelations, retentions and improving customer experience after all.

*Promoted to Alpha team (15 Jan 2012)
Responsibilities: all above, plus providing technical support to various types of mobile phones with different Operating systems: IOS, Android, and Blackberry, reporting 3G, GSM network issues and failure.

Éducation

Diplôme, CCNAX
  • à New Horizon
  • décembre 2014

had a Cisco Certified Network Associate Certificate, Valid for 3 years from the completion date.

Baccalauréat,
  • à Al Azhar University
  • juillet 2008

Specialties & Skills

Microsoft Office
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English
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Soft Skills
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Hardware and software maintenance
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Lan Adminstration
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Microsoft Word, Excel, Power Point.
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Excellent implementation of Internet Information & Web Research
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Langues

Anglais
Expert
Arabe
Expert
Allemand
Débutant

Formation et Diplômes

 Forensic Psychology (Formation)
Institut de formation:
The Open University - UK via Futurelearn.com
Durée:
40 heures
 Developing Innovative Ideas for New Companies The First Step in Entrepreneurship (Formation)
Institut de formation:
Maryland University, US, via Coursera.com
Durée:
40 heures
Cisco Certified Network Associate (Formation)
Institut de formation:
New Horizon
Date de la formation:
September 2013
Basic Business Skills Acquisition (Formation)
Institut de formation:
FGF For Fresh Graduates
Date de la formation:
April 2010

Loisirs

  • Reading, Traveling, learning new Languages, Sports
    Reading, Traveling, gaining more knowledge in different aspects, interested in different sports, learning new languages, writing articles regarding many different topics online, and many more.