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Muhammad Mahmood, Restaurant Manager / Client Executive

Muhammad Mahmood

Restaurant Manager / Client Executive·Qibara Restaurant

United Kingdom

Master's degree, Business management

Work experience

Total years of experience: 14 years, 11 months

Restaurant Manager / Client Executive

November 2019 - March 2021

Qibara Restaurant

Muscat, Oman

November 2019 - March 2021

Development of Restaurant, Takeaway, delivery and catering business.
Planning new marketing strategies/promotions to attract and bring in more customers.
Keeping regular contact with all the 3rd parties order providers discussing ways to increase sales whilst maintaining excellent relationships with all of them.
Dealing with any customer complaints ASAP.
Business to consumer (B2C) sales experience.
Identify new sales leads - targeting companies to help get corporate clients on board hence developing and generating more revenue.
Maintain good relationships with existing customers and at the same time bring new customers in.
Plan and execute strategies to help grow the business, both residential and corporate.
Organise catering events.
Coach new staff.
Menu costing and pricing with help of executive chef.
Ensure all required standards, internal policies and procedures are followed.
Ensure food safety/food hygiene standards are followed.
Reduce the food cost and at the same time making sure the quality and standards are not compromised.
Lead and maintain excellent working relationships ensuring a happy working env

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

March 2014 - October 2019

K10 Modern Japanese Sushi Limited

London, United Kingdom

March 2014 - October 2019

Development of Restaurant, Takeaway and delivery business of a very busy restaurant chain (5 branches) based in the City.
Developed and increased Takeaway sales by over 60 percent and delivery business by over 80 percent within a few months.
Business to consumer (B2C) sales experience.
Identify new sales leads - targeting companies to help get corporate clients on board hence developing and generating more revenue.
Meet with corporate managers, pitching for the products and services on offer.
Maintain good relationships with existing customers and at the same time bring new customers in.
Plan and execute strategies to help grow the business, both residential and corporate.
Organise catering events.
Coach staff to effectively manage labour cost, food cost, inventory systems and cash control.
Menu costing and pricing with help of executive chef.
Ensure all required standards, internal policies and procedures are followed.
Ensure food safety/food hygiene standards are followed.
Reduce the food cost and at the same time making sure the quality and standards are not compromised.
Senior managers recruitment / final payroll approval.
Drive the managers to make sure weekly/monthly/quarterly revenue targets are met.
Lead and maintain excellent working relationships ensuring a happy working environment.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Delivery Manager

August 2011 - February 2014

K10 City Sushi Limited

August 2011 - February 2014

K10 City sushi was a part of K10 modern Japanese cuisine until its closure in early 2017 due to
development works in the building and as a result all the offices/businesses in the building had to move
out. It was also a conveyor belt restaurant with eat in, takeaway and food delivery options. It was the
very first restaurant that started under the K10 Modern Japanese Cuisine banner.
Job Responsibilities:
▪ Development of takeaway and delivery business.
▪ Manage day-to-day activities of the restaurant.
▪ Meet corporate managers helping increase corporate sales.
▪ Recruitment of staff for takeaway and delivery operations.
▪ Deal with staff issues, requests, staff rotas/ staff holidays.
▪ Inventory count and inventory control.
▪ Stock ordering as and when required.
▪ Make sure labour laws are followed whenever any changes occur.

Job role:
Management

Management Accountant

April 2011 - August 2011

Cupcake Mum Limited

April 2011 - August 2011

Cupcake Mum is a company for new and young mums providing café, creche and spa services.
Job Responsibilities:
▪ Preparation of Monthly/Annual financials & other reports as required by Management (e.g.
budgets, financial analysis, Projections, project and product wise costing)
▪ Manage financial operations, Supervision & authorisation of all transactions and resolving
discrepancies if any.
▪ Effectively and efficiently, manage the company's finances and investments.
▪ Calculation of monthly and quarterly mark-up against running finance.
▪ Development of internal control systems and SOP's for the company and its Projects.
▪ Recommend improvement in the system & ensure the timely input of the data.
▪ Monthly Bank Reconciliations, daily bank position report along with payables status.
▪ Look after tax matters. tax calculations and returns including VAT returns.
Page | 4
Muhammad Qaisar Mahmood - MBA ⎸CV
▪ Ensure the proper charging of expenditures to relevant heads of Accounts & Reviewing the
Trial Balance & General Ledger time-to-time basis.
▪ Manage and reconcile the Account payables & receivables, also to ensure the adjustments of
prepayments and advances.
▪ Coordination with the auditors, to help conduct the external and internal audit
▪ Successful implementation of Inventory Resource Management & Fix Asset registers.

Job role:
Accounting and Auditing

Finance Manager

January 2010 - April 2011

Red Hot Restaurants Limited

January 2010 - April 2011

Red hot restaurants limited was a parent company for Pizza Lupa and K10 City Sushi Limited. It had 3
branches of Pizza Lupa and 1 branch of K10 sushi until Pizza Lupa was sold.
Job Responsibilities:
▪ Preparation of Monthly/Annual financials & other reports as required by Management (e.g.
budgets, financial analysis, Projections, project and product wise costing)
▪ Manage financial operations, Supervision & authorisation of all transactions and resolving
discrepancies if any.
▪ Data entry on daily basis, invoice processing, daily bank reconciliation.
▪ To identify the areas of control weakness and develop procedures to overcome the risk
raised.
▪ Assist in Finalisation of quarterly, yearly & group consolidated accounts.
▪ Work on Sage line 50.

Job role:
Finance and Investment

Delivery manager

January 2011 - January 2011

Pizza Lupa Limited

January 2011 - January 2011

Pizza Lupa was an Italian style pizza delivery outlet with 3 branches in London and it was a part of
Red-hot restaurants until it was sold to Firezza Pizza.
Job Responsibilities:
▪ Manage evening food delivery making sure the whole operation runs smoothly.
▪ Make rotas and deal with staff requests for days off and holidays.
▪ Deal with customer complaints over the phone if the food was late or any missing item.
▪ End of day cashing up.
Page | 5
Muhammad Qaisar Mahmood - MBA ⎸CV

Job role:
Management

Bookkeeper/Assistant Manager

May 2006 - December 2009

Cucina SE1 Limited

May 2006 - December 2009

Cucina SE1 was a Italian style pizza delivery unit which was merged into Lupa in January 2010.
Job Responsibilities:
▪ Manage evening food delivery making sure the whole operation runs smoothly.
▪ Make rotas and deal with staff requests for days off and holidays.
▪ Deal with customer complaints over the phone if the food was late or any missing item.
▪ End of day cashing up.
▪ Work on Sage line 50 for bookkeeping purposes.
Bhudda and Thanga Feb - 06 to April - 06

Job role:
Management

Education

St Mark St John universityCFA

June 2021

June 2021

Master's degree, Business management

Great Britain (UK)

courses: ACCA - Level 2 - (UK) ■

St Mark St John universityCFA

June 2021

June 2021

Bachelor's degree, Business management

Great Britain (UK)

courses: ACCA - Level 2 - (UK) ■

Skills

IT
Expert
IT
Expert
POS
Expert
POS
Expert
Payroll Processing
Expert
Payroll Processing
Expert
Financial Control
Expert
Financial Control
Expert
Sage
Expert
Sage
Expert
DELIVERY
Expert
DELIVERY
Expert
MBA
Expert
MBA
Expert
SALES
Expert
SALES
Expert
BANK RECONCILIATION
Expert
BANK RECONCILIATION
Expert
BOOKKEEPING
Expert
BOOKKEEPING
Expert
BUDGETING
Expert
BUDGETING
Expert
COACHING
Expert
COACHING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
FINANCE
Expert
FINANCE
Expert
IT
Expert
IT
Expert
POS
Expert
POS
Expert
Payroll Processing
Expert
Payroll Processing
Expert
Financial Control
Expert
Financial Control
Expert
Sage
Expert
Sage
Expert

Languages

Arabic

Expert

English

Expert

Hindi

Expert

Italian

Expert

Japanese

Expert

Punjabi

Expert

Urdu

Expert