Business Development Manager
Al Burooj Real Estate
مجموع سنوات الخبرة :26 years, 1 أشهر
Experienced Property Consultant with a demonstrated history of working in the real estate industry. Experienced Publicist with a demonstrated history of working in the Luxury Apparel and Fashion industry, Retail Operations, and retail industry. Skilled in Business Planning, leadership, Sales, Market Research, Retail Marketing, Management, Customer Acquisition, In-Store Marketing, Training, Teamwork, and Strong Operations skills in Negotiation, Business Planning, Staff Recruiting, Sales, Mystery Shopping, Customer Relationship Management (CRM).
Dealing in sales, purchase and leasing for Freehold properties in Dubai.
Dubai
Comprising 14 years of experience in the Fashion Retail industry, in Pakistan
and the United Arab Emirates with leading retailers in the Middle East.
As an area manager, I was in charge of multiple stores throughout a large
physical area. I was determined for all operational practices of all the stores
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to make sure each runs smoothly, cleanly complies with marketing and sales
campaigns and meets the budget and sales goals.
Two years have been spent as an Area Manager for Giordano Fashion",
across Gulf countries.
My primary focus has been to maintain the Brands integrity, develop and adapt
brand strategies across all markets, through :marketing initiatives, ensuring
high standards of customer service & satisfaction, visual merchandising, sales
& profit targets and growth plans, recruiting & talent development, training &
coaching, brand expansion-new store openings, stock buying.
Prior to this role, I developed my experience in stores, as Store Manager and
then Area Manager at Giordano Fashions and Assistant Brand Manager with
a high commendation on my leadership skills, achieving and exceeding sales
& profit targets, as well as working with a team of 25-85 Retail associates.
Areas of expertise include:
• Brand Management.
• Marketing & Social media.
• Staff Recruiting/Training & Development.
• Inventory control.
• Property Management.
• Store Operations.
• Visual Merchandising.
Sales and "bottom-line" profits of the store.
Train, evaluate and counsel store employees. Schedule, organize and direct
assignments.
Develop and implement employee performance evaluations and improvement
plans.
Effectively manage employee turnover. Provide a positive working
environment and handle employee issues appropriately and in a timely
manner. Also ensure effective measures to maximize productivity, profitability,
and margins.
Resolve customer escalations and complaints by determining optimal
solutions.
Ensure the interior and exterior of the store is maintained to organizational
standards.
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Ensure the employees provide exceptional customer service and exceed
customer expectation.
Execute, and manage marketing and promotional programs.
Conduct regular store meetings.
Ensure all orders are properly documented and released for pick-up and
maintain adequate store supplies.
Execute and monitor loss prevention and shrink programs.
Management of all store operational issues, to include store housekeeping,
store administrative duties, physical inventories, price changes, etc.
Responsible for preparation of work schedules or rosters.
Achievements-
Achievement of YTD budget for Gross Margin%.
Achievement of YTD budget for ATV.
The remarkable growth of 5% in conversion.
Successful roll-out of the GUEST training plan in the store.
Achieved the best monthly sales figure in Oct'10 barring DSF' 10.
Customer service training for up selling skills by Ron Kaufman.
Participation in a workshop on "Service Excellence" by
management excellence development institute.
Diner's
6 years 11 months
4 years 11 months)
Park Towers
Sales and "bottom-line" profits of the store.
Train, evaluate and counsel store employees. Schedule, organize and direct
assignments.
Develop and implement employee performance evaluations and improvement
plans.
Effectively manage employee turnover. Provide a positive working
environment and handle employee issues appropriately and in a timely
manner. Also ensure effective measures to maximize productivity, profitability,
and margins.
Resolve customer escalations and complaints by determining optimal
solutions.
Ensure the interior and exterior of the store is maintained to organizational
standards.
Develop and implement employee performance evaluations and improvement
plans.
Effectively manage employee turnover. Provide a positive working
environment and handle employee issues appropriately and in a timely
manner. Also ensure effective measures to maximize productivity, profitability
and margins.
Resolve customer escalations and complaints by determining optimal
solutions.
Ensure interior and exterior of store is maintained to organizational standards.
Ensure the employees provide exceptional customer service and exceed
customer expectation.
Execute, and manage marketing and promotional programs.
Conduct regular store meetings.
Accounts & Business Management
Computer Science