Manirul Molla

Directed 2 restaurant locations, 1 central kitchen facility, and 6 digital delivery brands with a team of 27 personnel and AED 250, 000 in monthly revenue. Increased digital delivery and specialty coffee revenue by 25% by restructuring menu architectures, adjusting consumer pricing models, and managing targeted marketing initiatives across aggregator channels. Maintained a 96% order delivery accuracy rate across Talabat, Careem, Noon, and Keeta aggregators for four consecutive years by deploying integrated Grubtech and Deliverect software bridges to automate processing workflows.

Controlled monthly operational purchasing expenditures ranging between AED 65, 000 and AED 85, 000 with zero budget
overruns across a four-year window. Generated daily, weekly, and monthly operational MIS reports utilizing Zoho Accounting software to outline exact food costs, payroll expenditures, and unit-level margins for executive review.

Optimised Talabat and Grubtech platform configuration to improve order flow efficiency and dispatch
accuracy
• Assessed team performance and delivered structured coaching sessions aligned with café service standards
• Redesigned production workflow to reduce bottlenecks during peak service periods

• Managed complete café operations independently, including opening and closing, inventory, ordering, cash handling, and
rostering.
• Designed and delivered onboarding and coaching sessions for new team members, reducing POS errors and improving service
consistency.

• Managed specialty coffee quality and F&B service across all hotel service periods in a high-volume 4-star property, with zero
quality deviations over three years.
• Applied HACCP procedures and GHP standards daily across all F&B service areas, maintaining full compliance throughout.

• Delivered premium service in a 5-star fine dining environment, supervising junior staff and maintaining strict brand service
standards.