Customer service representative
Ekar
Total years of experience :13 years, 3 Months
Ekar car rental
Developed Strategy for the customer service team which improved customer relation by 90%.
Communicate with customers via phone, email, or letter.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
Work with management on customer service initiatives.
Handling complaints with the consumer rights.
Effectively balanced time between customer service and social media marketing.
Developed Strategy for the customer service team which improved customer relation by 90%.
Communicate with customers via phone, email, or letter.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
Work with management on customer service initiatives.
Handling complaints with the consumer rights.
Effectively balanced time between customer service and social media marketing.
Controlling the payroll
Producing an accurate set of month-end accounts, with comparisons to forecasts and previous periods.
Preparing profit and loss accounts and the balance sheet for senior management.
Preparing profit and loss accounts and the balance sheet for senior management
Assisting in preparing budgets and business planning, including projected room revenue
Reconciling bank statements
Chasing late payments, reporting bad debts and keeping a careful eye on the cash flow
VodafonA UK.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Updates job knowledge by participating in educational opportunities.
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